A new report “Protection Service 2007¹ “ is the second annual protection study from Defaqto into how IFAs rate provider service levels. The report is downloadable free of charge from: www.defaqto.com/report 

Based on research among 500 IFAs², it identifies what IFAs consider the most important service functions from the 39 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of protection contract.  

The report also measures how well the industry as a whole is meeting adviser expectations across the nine categories. The findings indicate that in some important service categories the industry is failing short of expectations. 

Another important section of the report includes a Defaqto critique of the service levels of the thirteen providers profiled, often comparing their situation with how they performed last year. 

Ben Heffer, Principal Consultant - Service and author of the report said: “The report addresses the difficult area of quantifying IFA levels of satisfaction with protection product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings.” 

Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report. 

-Ends       

Notes to Editors
¹ The “Protection Service 2007” is available free of charge from: www.defaqto.com/report  For further information, please contact Ben Heffer on 01844 295447. 
² Fieldwork was undertaken by W A Taylor & Associates during August 2007 with 500 randomly-selected IFAs by one to one telephone interviews   

For further information contact:
Defaqto Limited
Ben Heffer, Chris Johnston or Luci Mylward 01844 295 454