Defaqto’s Star Ratings an Industry Success

Defaqto’s Star Ratings for 2008 have been more widely adopted by providers than ever before. The ratings, which have become the most authoritative and impartial guide to product quality available, cover products in the banking, protection, investment, pension and general insurance areasIn January Defaqto undertook the huge task of analysing the quality of just under 2,200 products in 24 separate product areas from 550 different suppliers. Defaqto used a set of quality criteria to assess each product in each particular area. From this analysis Defaqto was able to score each product and then assign it a Star Rating.  The ratings ranged from five stars down to one star.

In total Defaqto assigned 252 Five Star ratings, 360 Four Stars, 571 Three Stars, 498 Two Stars and 511 One Star.

Defaqto licenses companies to use the rating in their promotional material and so far this year, Defaqto has licensed the use of 140 Five Star Ratings.

Brian Brown, Head of Insight at Defaqto said: “A Five Star rating enables companies to demonstrate to consumers that their products have reached the highest tier of quality. The rating, with its associated logo, is becoming a well-known statement of product quality in the market as more and more companies adopt it into their marketing plans.

“With the ever-growing emphasis on product cost, product quality has been in danger of being excluded from the purchase decision. A Five Star Rating helps to address this imbalance by identifying for consumers products which have been independently assessed for quality.”

Main Star Rated Product Groups

Credit Cards Current Accounts Home Insurance Motor Insurance
Pet Insurance Travel Insurance Payment Protection SIPPs
Offshore Bonds Onshore Bonds Critical Illness Income Protection

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For further information contact:

Defaqto Limited
Brian Brown, Chris Johnston or Luci Mylward
01844 295 454

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Earn as you spend on credit cards

While credit cards have encountered considerable negative publicity recently with reports of accounts being closed and credit limits be reduced,  there are still some worthwhile incentives being offered, and for those with good credit ratings who repay their entire balances each month, they are worth considering.

David Black, Principal Consultant - Banking at Defaqto said: “There are a variety of reward based credit card schemes and these include points schemes, air miles and cashbacks. Some of them can be very difficult to compare and, certainly in the case of cashbacks, it’s worth reviewing what’s available on a regular basis, as the best offers often gain that position by virtue of a short-term introductory enhanced rate.

“It’s possible to use different cards for different types of spend to take advantage of the enhanced returns marketed by some credit cards. For motorists, the Shell card is currently a clear market leader.

“If you are unlikely to repay the entire balance every month you should concentrate on the interest charged rather than the rewards offered.” (more…)

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Defaqto issues new free multi-manager investment guide

Defaqto’s independent updated guide designed to help financial advisers improve their understanding of multi-manager fund management has just been produced and  is downloadable free of charge from: http://tinyurl.com/2f623bCalled “Blending Talents1: A guide to multi-manager investing in the UK”, Issue 6,  Defaqto’s latest guide explains how the different types of multi-manager funds can work for financial advisers and their clients. It is also designed to deepen appreciation of the various ways in which multi-manager funds are managed and the report provides a template which if followed by multi-manager fund managers will ensure that advisers will be able to place the appropriate funds in front of their clients.

The guide is issued at a time when the level of fund manager moves in this section of the industry has been unprecedented and it contains the full listing of fund manager moves in 2007.

The guide enumerates the advantages to the adviser of outsourcing  investment decisions to multi-manager investment specialists including how this can help improve client relationships and increased business levels.

Fraser Donaldson, Principal Consultant - Investments at Defaqto and co-author of Blending Talents, says: “With upwards of 300 multi-manager OIECs and unit trusts in the UK, advisers can be overwhelmed by the amount of information they would otherwise need to research without a guide like ours to help them. By following the route map to successful investment selection that the guide provides, advisers will be well placed to meet their customers’ requirements appropriately and with confidence.”

The guide is available as a free download from the Defaqto website at: http://tinyurl.com/2f623b

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Notes to Editors:

The guide “Blending Talents” is sponsored by AXA Framlington, Cazenove Capital Management, Credit Suisse Asset Management, Fidelity International, MLC and Schroders.

For further information contact:

Defaqto Limited 

Fraser Donaldson, Chris Johnston or Luci Mylward

01844 295 454

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PPI industry set for massive upheaval, says Defaqto

Defaqto’s latest report, “Payment Protection Insurance - 2008  - The party’s over ” predicts that over the next two years there will be a  massive upheaval in the industry as lenders, underwriters and consumers are forced to adjust to consequences that will flow from the judgements of the Competition Commission.With an annual turnover of around £4.5bn and profits in the order of £1.5bn the industry is likely to suffer a severe dilution of profits when the Competition Commission’s statement of remedies is published. If this includes de-coupling the sale of PPI from that of the credit product, this in itself would have a huge impact on the industry. 

As a consequence of the inevitable tightening of the rules under which PPI can be sold, costs and charges across a wide range of other financial products and services will have to rise steeply if banks and credit card companies are to fill the holes in their balance sheets that this will create.

PPI products principally cover protection for loans, credit cards and mortgages but there are significant differences in the way the products are costed and sold. So, while the shortcomings of the PPI industry are well-documented, particularly in connection with the complexity of the products, the sale process itself, the sale to people not covered by the policy and the high cost of some plans, these findings do not apply universally.

PPI policies can and do provide a vital income stream to meet ongoing bills if accident, sickness or unemployment does strike and calls by newspapers and lobby groups to policyholders to cancel their policies could leave them seriously exposed if this advice were followed.

Commenting on the industry, Brian Brown, Head of Insight and lead author of the report said: “We must be very careful not to throw the baby out with the bathwater. PPI has been exploited by lenders as an easy source of profit, but the products themselves can be an extremely valuable.

Policyholders need to carefully examine their personal circumstances and their policy wordings and form a judgement as to whether to retain them, seek cheaper alternatives or drop them altogether.

PPI is the first safety net people fall back on before being forced to claim state benefits and PPI’s detractors should think carefully before advising people to cancel their policies unless they are prepared to accept responsibility for policyholders left unprotected by their advice.”

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Notes to Editors:

1The report “Payment Protection Insurance - 2008  - The party’s over ” is on sale priced £1,200 excluding VAT for a PDF version and £595 (No VAT payable) for a single printed copy. For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

 For further information contact:

Defaqto Limited 

Brian Brown, Chris Johnston or Luci Mylward

01844 295 454

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Defaqto comments on CML lending figures for January

The CML in its comment on January’s gross lending figures suggests that it was business as normal. However, it did concede that the coming months were likely to see lower gross lending volumes in the coming months.

We now await the actual composition of the lending figures. Ten years ago, the proportion of loans for house purchase was 79% of all lending; by 2007 this had fallen to 43%, with remortgaging and the buy-to-let category being the major beneficiaries of this reduction1.

David Black, Principal Consultant - Banking at Defaqto commented: “With credit harder to obtain, the housing market in the doldrums and moving costs a major consideration, don’t be surprised if the only sector of the market that is likely to show any sign of life for the next few months is remortgaging.  Those lenders with access to funds may be looking for other niche areas to bolster their lending”.

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   1CML Gross mortgage lending by type of advance, February 2008

                                                                              

For further information contact:

Defaqto Limited
David Black, Chris Johnston or Luci Mylward
01844 295 454

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Free Defaqto report shows how IFAs rate investment providers for service

A new report  Investment Service 20081 is the third annual investment study from Defaqto into how IFAs rate provider service levels.The report is downloadable free of charge at: http://defaqto.com/report

Based on research among 500 IFAs2, it identifies what IFAs consider the most important service functions from the 32 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of investment contract.

Also the report  measures how well the industry as a whole is meeting adviser expectations across the nine categories. The findings indicate that in some important service categories the industry is falling short of expectations.

Another important section of the report includes a Defaqto critique of the service levels of the eighteen  providers profiled, often comparing their situation with how they performed last year.

Ben Heffer,  Principal Consultant - Service  and author of the report said: “The report addresses the difficult area of quantifying IFA levels of satisfaction with investment product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings.”

Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report.

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Notes to Editors

1 The Investment Service 2008 is available free of charge from: http://defaqto.com/report  For further information, please contact Ben Heffer on 01844 295447.

2Fieldwork was undertaken by W A Taylor and Associates during December 2007 with 500 randomly-selected IFAs by one to one telephone interviews

For further information contact:

Defaqto Limited
Ben Heffer, Chris Johnston or Luci Mylward
01844 295 454

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Check your insurance cover to ensure a happy Valentine’s Day, says Defaqto

Valentine’s Day is a chance to demonstrate your love by a gift to your loved one or by whisking them away for a romantic holiday. However, without proper insurance, what starts as a happy day could turn into a nightmare if things go wrong.

If you are planning to give your beloved something expensive you need to make sure that both of you are properly insured. Insuring expensive items when they are taken outside the house is covered by “personal possessions” insurance which is either built in as standard or can be purchased as an optional extra to the home insurance policy. Without this cover, any item of value that is lost or stolen away from the home is not covered. So, if you are intending to propose in a beautiful setting and you lose your nerve or the ring, you can be comforted that you will have another opportunity at a later date without having to dip into your savings.

If you are planning a romantic holiday abroad, the importance of taking out travel insurance is well known, even if it is for only a few days. Costs of medical treatment overseas can be very variable and loss of baggage could prove very expensive without proper cover. Single trip policies can be purchased online and there are many retail outlets, banks and building societies which offer competitive cover.

What is less well known is what happens if something goes wrong when you are travelling to a destination in the UK. If you have already purchased an annual travel policy, It is important to note that with some annual policies, in order for cover to be provided you must have pre-booked at least 2 nights accommodation in a hotel, guest house or the like.

Mike Powell, Consultant - General Insurance at Defaqto said: “By taking a few minutes to check your insurance cover, you can cover your losses from unforeseen problems and help ensure that you and your loved one have a Valentine’s Day to remember, for all the best reasons.”

 

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For further information contact:

Defaqto Limited 

Mike Powell, Chris Johnston or Luci Mylward

01844 295 454

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More Defaqto’s Aequos Engage licences for Compliance First

Under a move extending the current agreement, Defaqto will provide further licences of Aequos Engage, its product selection and report system, to Compliance First members.The new arrangement will enable Defaqto to extend the usage of Aequos Engage within this fast growing service provider based mainly in Scotland. Already Compliance First’s preferred supplier, Engage provides the clients of Compliance First not only with a highly effective  product selection tool, but complements Compliance First’s emphasis on service and its commitment to Treating Customers Fairly through its full suite of compliance reports.

Commenting of the situation, Neil Stevens, Managing Director, Compliance First said:” We are very pleased to announce that we will be taking additional licences of Aequos Engage as this will extend the quality of research that our Client Firms can offer. Our experience with Defaqto’s Engage has been entirely positive and we look forward to the future with added confidence.”

Commenting for Defaqto, Roger Perry, Adviser National Accounts Manager said: “It’s always a pleasure to receive a customer endorsement in this way. But this is not only a vote for the product itself, but one for the training and support staff that have worked so hard to make Engage a success.”

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For further information:

Defaqto Limited

Roger Perry or Chris Johnston

01844 295 454

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Compare provides consumers with guide to product quality, says Defaqto

Following the concerns from the British Insurance Brokers’ Association (BIBA) about comparison websites, the spotlight is well and truly focussed on how these sites operate.What is less well known is that there are some comparison sites that genuinely cover virtually the whole market for their product areas and where products are compared against a set of features and benefits and not price.

These sites are powered by Defaqto Compare which utilises a method of highlighting how different products compare using a simple, yet highly effective, traffic light system. As Defaqto is an independent financial company, users can be certain that the comparisons are impartial and the data is right up to date.

At present Defaqto Compare is held on three insurers’ websites:

  • Cornhill Direct - Car, Building and Contents Home Insurance1
  • Hiscox - Buildings and Contents Home Insurance2
  • Pet Protect - Cat and Dog Insurance3

Consumers visiting each site will be able to compare the level of cover offered by the host insurer’s product across a number of important product features with the cover levels offered by any other policy. Three coloured symbols and some explanatory text are all that is needed to make very meaningful comparisons for the features shown:

  • a green roundel with a tick indicates that the policy meets or exceeds the level of cover provided by the insurer;
  • an orange roundel containing an exclamation mark indicates that the level of cover selected can be offered as an optional extra;
  • a red roundel with a horizontal while bar means that the policy does not meet the level of cover provided by the insurer.

Brian Brown, Head of Insight at Defaqto said: “We have always emphasised the need for consumers to check out the quality of insurance policies, rather than concentrating just on price. If a policy does not provide the appropriate level of cover, while it may be relatively cheaper than one that does, it could prove very costly if something happened that wasn’t covered or not covered to the right level.”

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Notes to Editors

1 www.cornhilldirect.co.uk/homeinsurance/homedefaqtoComparisonTool.html

1 www.cornhilldirect.co.uk/motorinsurance/car/motordefaqtoComparisonTool.html

2 www.hiscoxonline.com/jsp/marketing/productsContents.jsp

3 www.petprotect.co.uk/TheRightCover/OurProducts/comparisontool.asp

For further information contact:

Defaqto Limited 

Chris Johnston or Luci Mylward

01844 295 454

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Providers may widen margins at customers’ expense - Defaqto’s David Black comments on base rate change

Following The Monetary Policy Committee’s decision to reduce the Bank of England Base rate by 0.25% to 5.25%, Defaqto’s Principal Consultant - Banking, David Black comments:”This 0.25% cut by the Monetary Policy Committee was widely anticipated and comes as no surprise. I will watch with interest to see whether the full cut is passed on to both savers and borrowers but I suspect that some providers may use the opportunity to widen their margins at customers’ expense.

“Prior to this cut the average Standard Variable Rate is currently 7.55%. Last time the bank base rate was at 5.25% (between 11th January and 9th May 2007) the average Standard Variable Rate was 7.05%.”

Ends

For further information contact:

Defaqto Limited 

David Black, Chris Johnston or Luci Mylward

01844 295 454

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