Defaqto’s Star Ratings an Industry Success

Defaqto’s Star Ratings for 2008 have been more widely adopted by providers than ever before. The ratings, which have become the most authoritative and impartial guide to product quality available, cover products in the banking, protection, investment, pension and general insurance areasIn January Defaqto undertook the huge task of analysing the quality of just under 2,200 products in 24 separate product areas from 550 different suppliers. Defaqto used a set of quality criteria to assess each product in each particular area. From this analysis Defaqto was able to score each product and then assign it a Star Rating.  The ratings ranged from five stars down to one star.

In total Defaqto assigned 252 Five Star ratings, 360 Four Stars, 571 Three Stars, 498 Two Stars and 511 One Star.

Defaqto licenses companies to use the rating in their promotional material and so far this year, Defaqto has licensed the use of 140 Five Star Ratings.

Brian Brown, Head of Insight at Defaqto said: “A Five Star rating enables companies to demonstrate to consumers that their products have reached the highest tier of quality. The rating, with its associated logo, is becoming a well-known statement of product quality in the market as more and more companies adopt it into their marketing plans.

“With the ever-growing emphasis on product cost, product quality has been in danger of being excluded from the purchase decision. A Five Star Rating helps to address this imbalance by identifying for consumers products which have been independently assessed for quality.”

Main Star Rated Product Groups

Credit Cards Current Accounts Home Insurance Motor Insurance
Pet Insurance Travel Insurance Payment Protection SIPPs
Offshore Bonds Onshore Bonds Critical Illness Income Protection

-Ends

For further information contact:

Defaqto Limited
Brian Brown, Chris Johnston or Luci Mylward
01844 295 454

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Shopping around for Payment Protection Insurance

With so much press comment around about cancelling Payment Protection Insurance (PPI) we are often asked where customers who do want cover can go online to purchase standalone PPI or Income Protection Insurance (IPI).

These policies are used to protect the customer in case they are unable to make loan or mortgage repayments following unemployment or sickness.

Anyone buying PPI cover must be sure they read all the information and questions asked by the insurer to make sure they are eligible to buy the policy, and make sure they understand any exclusions which might apply to claims (such as restrictions on backache or mental illness claims, or for pre-existing medical conditions).

The following companies all sell cover on a stand-alone basis:

    

Standalone Mortgage Payment Protection

    

Provider
Web Address
Phone
Cost *
Ant Insurance
www.antinsurance.co.uk
020 8972 557
£2.36
British Insurance
www.britishinsurance.com
08450 175 178
£3.25
Churchill
www.churchill.com
0800 404 770
£4.00
Post Office Ltd
www.postoffice.co.uk
0800 633 967
£4.50
Web Money
www.webmoney.co.uk
0845 155 1931
£3.50

      

Standalone Income Protection/Payment Protection

    

Provider
Web Address
Phone
Cost *
Ant Insurance
www.antinsurance.co.uk
020 8972 9557
£2.50
iprotect
www.iprotectinsurance.co.uk
01962 877 818
£2.64
British Insurance
www.britishinsurance.com
08450 175 178
£4.05
Hitachi Capital
www.hcforyou.co.uk
0870 850 8116
£4.25
Paymentcare Ltd
www.paymentcare.co.uk
0870 428 4088
£4.40
Pinnacle Insurance
www.pinnacle.co.uk
08000 350 292
£2.69
Web Money
www.webmoney.co.uk
0845 155 1930
£4.44

* Cost is cost per £100 of cover for a 35 year old man, with 12 months benefit.  Note that premiums vary markedly and this is in part because differing policies offer different features and benefits.

    

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Defaqto announces new star rating procedure

Defaqto today announced the introduction of a new procedure for star rating personal financial products. Over the past seven years Defaqto has been producing star ratings for a wide range of financial products.  During this time, the process was based on products being scored for their quality against a set of product criteria using Defaqto’s unique Product DNA1 process which is built into the Aequos database. Depending on the scores achieved, products were located in one of five star categories, with Five Stars being the top rating and One Star the lowest rating.To get into the Five Star category, a product had to be scored within the top 10 per cent of all products. For Four Stars, products had to be the next 15 percent of products, for Three Stars in the next 25 percent and so on.

Star ratings for different product groups were produced over the course of a year for inclusion in the publication of the relevant Defaqto Insight market report.

During 2007 Defaqto underwent a review of its rating procedures and decided that in future it will produce all star ratings on the same day - 1st February - and that these ratings will apply for the 12 months to the end of the following January. As well as the revised schedule, the methodology for deciding on product ratings has been improved by Defaqto’s product experts, from being a relative comparison to becoming a set of absolute ‘bars’. As part of the new rating, Defaqto has stipulated that before a product can be rated as Five Stars it must provide some level of cover or benefit in a number of key areas.

These changes will give product providers distinct advantages over the current system:

  • Getting a Five Star product rating will no longer depend on how many other Five Star rated products exist.
  • Providers will know that if their products meet or exceed the top bar for quality, they will be rated Five Stars.
  •  Providers licensed to use Defaqto’s star rating logo will be able to use the logo more effectively, knowing it relates to the current year and the first month of the next year.
  • Providers can develop products over the course of a year knowing in advance the criteria used to score product quality and what the star rating boundaries are.

The research methodology together with the features and benefits used by Defaqto in calculating each product’s scores, as well as the boundaries for each star rating, are produced within the relevant Star Rating Report 20082 publication.

Commenting on the change, Brian Brown, Head of Insight at Defaqto said: “We  believe that these changes will bring greater certainty to providers both in terms of the development and marketing of their products as well as enhanced confidence in the star ratings themselves among consumers.”

                          

-Ends-

Notes to Editors

1 Product DNA - Product Data Numerical Analysis

2 Reports for the different product areas entitled ‘Star Rating Reports 2008′ are on sale priced £850 plus VAT each for a PDF version with discounts available for subsequent purchases . For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

For further information contact:

Defaqto Limited 

Brian Brown, Chris Johnston or Luci Mylward

01844 295 454

Star Rating Reports 2008

Number of Features or Benefit Criteria Scored

Features or Benefit  Criteria Essential for Five Star Rating

Home Insurance

 

 

Buildings

23

9

Contents

40

12

Motor

 

 

Comprehensive

44

8

Motorcycle

29

5

Travel

 

 

Annual Travel

29

12

Single Trip

27

12

Gap Year

29

8

Long Stay Travel

29

8

Payment Protection

 

 

Personal Loan PPI

24

7

Credit Card PPI

24

9

Mortgage PPI

24

7

Pet

 

 

Cat

24

5

Dog

26

6

Critical Illness

 

 

Stand Alone CIC

23

0

Level Term CIC

24

0

Decreasing Term CIC

24

0

Income Protection

 

 

Income Protection

16

0

Offshore Bonds

 

 

Guided Architecture

21

0

Portfolio Bonds

21

0

Onshore Bonds

 

 

UK Unit Linked Bonds

18

0

Sipps

Features, Benefits / Costs

Features, Benefits / Costs

SIPPs

19 / 8

0

  

 

 

Current Accounts

34 / 43

3 / 0

 

 

   Credit Cards

 

 

Credit Cards

19 / 27

0 / 1

Offset & Current Account  Mortgages

 

 

Offset & Current Account Mortgages

45  / 24

3 / 1

Equity Release

 

 

Lifetime Mortgages

53 / 27

1 / 1*

 1* - One cost feature the product must not have to achieve Five Star N.B. Where no essential criteria is listed this is because it is included in the standard criteria

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Don’t say you weren’t warned! The FSA lays it on the line

The FSA has today published its Financial Risks Outlook 2008 report (PDF Download), which sets out the FSA view on the UK financial markets, and where it sees potential risks.

Not only does this report provide an excellent summary of where the world economy and the UK within it appears to be at present, it also discusses the FSA’s priority risks for this year.

It’s not a light read - 70 pages of quite detailed content - but there is an extensive section titled “Industry Focus” which sets out the FSA’s thoughts on what it sees as risks in each financial area.  And some of it makes for quite worrying reading for those involved in financial services.

Leaving aside the massive problems with consumer lending the report also includes some pearls which should guide industry leaders in their future dealings with the FSA, and clearly states where the potholes are.  Non-subtle pointers include: (more…)

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Can we afford to cure cancer?

At Defaqto we have regular dress-down days where we all donate £1 to charity which the company matches.  It’s all in the spirit of teamwork, lets me wear my jeans and a scruffy T-shirt, and raises money for good causes. 

Today is this month’s dress-down day and the charity for today is Cancer Research

Cancer is still one of the biggest killers in the UK, and every early death from these diseases is a tragedy for the individual and the family they leave behind.  Everyone wants to see it beaten and we are spending billions looking for cures.  The Human Genome Project is likely to be one of the key developments in this field, leading to new and more effective treatments or possibly even cures.

Yet the speed at which we are finding cures for diseases brings us new challenges.

Human life expectancy is increasing at an amazing speed - at least in the developed world anyway.  A child born today has an AVERAGE life expectancy of something like 80 years.  And that is the AVERAGE.  Yet we have a retirement age which is set at 65, and over time will increase to 67.  This means that our children will need to plan for a pension that will last them at least 15 years, and quite possibly 25-30 years. 

(more…)

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New ABI Guidance on non-disclosure will provide new impetus to protection market

Over recent years the protection industry has been working hard on solutions that will improve the customer experience at point of sale and bring consistency to the treatment of claims where non-disclosure comes to light.
This work has culminated in the Association of British Insurers publication of new guidance for the treatment of cases on non-disclosure.

Two of the common objections used by advisers and consumers to justify their mistrust of protection have been the complexity of the application process and the concern that claims wont be paid.

(more…)

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Positive impetus to protection market from new ABI guidance, says Defaqto.

The Association of British Insurers’s publication [1] giving guidance to insurers on the treatment of non-disclosure, provides a platform to rebuild adviser and consumer confidence in protection products, according to financial research company Defaqto.

The guidance will result in more claims being paid for Critical Illness, Income Protection and Life insurance where medical information has not been disclosed but not deliberately withheld.

(more…)

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Out with the old and in with the new

2007 has been an indifferent year for the UK protection industry. To a some extent the malaise has been the cause and effect of the price war, but the influences of ‘higher beings’ have also played a part.

To start with, HMRC pulled the rug from under the feet of pension term assurance. Sadly, the many millions of pounds spent by insurers developing propositions was ultimately wasted money. If only that money been spent on reinventing income protection insurance!

As the protection industry adopted the ABI’s statement of best practice for critical illness insurance the Financial Ombudsman Service chose to have a pop at the industry. In an interview broadcast on BBC Watchdog on 11th April, Chief Ombudsman, Walter Merricks, said, “On the figures we’ve got it appears that one in five of the people who’ve got CI insurance policies may have policies that are actually invalid.” I’m not sure what figures he’s got but he could be correct if people claim for things that aren’t covered or failed in their duty of disclosure. Perhaps the FOS believes that the best way to avoid complaints is to create an environment where people don’t buy products in the first place!

(more…)

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Do big brand withdrawals represent another nail in the protection coffin?

One of the most powerful financial services brands, Standard Life, has decided that protection is no longer for them and has announced its immediate withdrawal from the UK protection market. 

Standard Life cites the fiercely price competitive market and the inability to make a new business profit as reasons for its withdrawal. It is true that the market is fiercly competitive but surely before throwing in the towel it might have been worth them showing the same level of commitment to protection as it has shown in the investment market.At the same time it looks like Scottish Widows could also be about to pull the protection rug from under the feet of the IFA. While there has been no formal announcement that the firm is no longer supporting the IFA distribution channel it is no longer prepared to offer quotations through industry portals. This move that effectively puts them outside of the loop and makes their position, at least with IFAs untenable.Standard Lifes decision could be seen as a reflection of a realisation that shareholders have very different demands from policyholders. Scottish Widows, on the other hand, has bigger fish to fry. As part of Lloyds TSB group it can now turn its protection focus to the banks 16 million or so personal customers.

I dont think the withdrawal of these two big boys from the IFA market will have any major impact other than to add to the generally negative perception of the protection industry. Both punched well below their brand weights when it came to protection. This is unsurprising because neither has demonstrated the commitment and product innovation that is needed to provide a quality balance in the price driven IFA market.

Good luck to both of them as they look to make hay in the investment field. I just hope that the investment markets dont collapse around them!

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FREE Defaqto report shows how IFAs rate Protection Providers for service

 A new report “Protection Service 20071 “ is the second annual protection study from Defaqto into how IFAs rate provider service levels. The report is downloadable free of charge from: www.defaqto.com/report 

Based on research among 500 IFAs2, it identifies what IFAs consider the most important service functions from the 39 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of protection contract.  

The report also measures how well the industry as a whole is meeting adviser expectations across the nine categories. The findings indicate that in some important service categories the industry is failing short of expectations. 

Another important section of the report includes a Defaqto critique of the service levels of the thirteen providers profiled, often comparing their situation with how they performed last year. 

Ben Heffer, Principal Consultant - Service and author of the report said: “The report addresses the difficult area of quantifying IFA levels of satisfaction with protection product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings.” 

Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report. 

-Ends       

Notes to Editors
1 The “Protection Service 2007” is available free of charge from: www.defaqto.com/report  For further information, please contact Ben Heffer on 01844 295447. 
2 Fieldwork was undertaken by W A Taylor & Associates during August 2007 with 500 randomly-selected IFAs by one to one telephone interviews   

For further information contact:
Defaqto Limited
Ben Heffer, Chris Johnston or Luci Mylward 01844 295 454   

 

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