Increase planning? First, increase standards

London is arguably the world’s premiere financial capital and yet most UK citizens are financially unplanned. There is a lack of buy-in from those outside the square mile. The regulator is attempting to redress this through its Retail Distribution Review by creating a simpler regulatory landscape in which financial advisers will consider the whole of market on behalf of their clients without the conflict of interest arising from which provider will pay them the most commission.This should be reassuring for consumers but could be less so for those who would be financial advisers.

The regulator is also suggesting that there should be a step change in the professional standards and qualifications required of advisers. Those in the industry without the requisite qualifications might prefer to be grand-fathered in to the new regime but this option may not be open to them; the regulator is considering imposing the full entry via examination route.

Is a one-off set of exams imposed on an experienced practitioner the most effective way to raise standards? It is certain to impose strains on their business and home life and as our business is all about relationships this is unlikely to be ideal. Examinations also are not noted for delivering long-term changes in behaviour.

Something that could, however, would be a more rigorous CPD regime where practitioners would be assessed for their weakness and take on an appropriate programme of remedial CPD. This would form part of their business life, open them to new practices, and could promote business opportunities for them. Also, the longer term nature of CPD would be more likely to encourage a more enduring improvement in standards.

The financial advice industry needs to rise to this challenge, however, by delivering rigorous CPD. The pledge signed between the Chartered Insurance Institute, Institute of Financial Planning, Securities & Investment Institute and the Chartered Institute of Bankers in Scotland, to form a single, independent professional standards board for advisers, makes this possible.

By embracing a structured programme of CPD that supplements their skills, behaviour and knowledge, advisers can establish themselves as the trusted professionals they deserve to be, reflected by an increased uptake in the financial planning they offer, from consumers.

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Platform providers need transparency of proposition and charging structures, says Defaqto report.

Despite assurances from market players about the transparency of their propositions, some IFAs claim that platforms are too expensive and that they still struggle to understand the concept, according to a report recently published by Defaqto.

The findings from the review of the adviser platform market coincide with the FSA’s feedback on its platform discussion paper. This highlighted concerns over the complexity, cost and training issues relating to the use of platforms.

Defaqto’s report, entitled: ‘Adviser Platforms in the UK 20081 - Stand and Deliver’, includes results from a study of IFAs conducting investment business. The study found that among the reasons given by IFAs for not adopting platforms were that there was not enough awareness of either their functions or of the available products.  Other reasons were that platforms required to be fully understood by clients before they would request them, while some IFAs simply thought that they were too expensive.

Matt Ward, Defaqto’s Principal Consultant for Pensions & Wealth Management, stated that: “Although it is acknowledged that platforms should be seen as a service it does not preclude providers from putting together marketing and support material which clearly defines the capability of a proposition and details the component parts. Clearly, more work needs to be done in getting the ‘platform’ message across to IFAs, and this needs to be followed up with ongoing support.”

Further, Ward comments: “Advisers also need to be in a position to compare and contrast propositions ahead of further adoption considerations for their practice and the fact that this process is not currently a straightforward one does not reflect well on the market.”       

-Ends-

 

Notes to Editors:

1The report ‘Adviser Platforms in the UK 2008- Stand and Deliver is on sale priced £1,200 excluding VAT for a PDF version and £595 (No VAT payable) for a single printed copy. For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

For further information contact:

Defaqto Limited          

Matt Ward, Chris Johnston or Luci Mylward

01844 295 454

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Advisers hold the key to platform success, says Defaqto

Providers planning a long-term future in the adviser platform market will need to respond positively to IFAs’ requirements to achieve success, according to Defaqto’s latest report, ‘Adviser Platforms in the UK 20081- Stand and Deliver‘.  The report identifies key areas of focus for those wishing to deliver successful propositions within this ever-changing marketplace.The report suggests that despite experiencing some growth, the platform market is essentially still in its infancy. IFA networks and support groups, which have yet to take a stance on platforms or commit to preferred partners, will need to be the target of platform providers. These providers will need to cite the positive experiences of those who have bought into the concept of platform technology and are conducting business online.

In the report, Defaqto uses feedback from IFAs conducting business in the UK investment market to deliver a qualitative dimension to the findings. This includes an insight into IFA business habits, IFA opinion on pertinent industry issues and IFA perception of service standards within the platform arena. This gives important insights to providers by allowing  a better understanding of the IFA community’s behaviour and needs in this developing market.

Matt Ward, Defaqto’s Principal Consultant for Pensions & Wealth Management, comments: “It would appear from our research that many IFAs are still trialing platform solutions ahead of further commitment to one or two partners. One of the reasons for this would seem to be a confusion surrounding the USPs of each proposition and it is vitally important for providers to ensure that IFA supporters are clear about the capability of the services and systems on offer.

“Everyone who is involved in the market, whether as an active or potential participant, will benefit from understanding more fully how the market is moving and how propositions are developing, as well as finding out what the likely impact of regulatory directives on the platform market will be.”

-Ends-

Notes to Editors:

1The report ‘Adviser Platforms in the UK 20081- Stand and Deliver is on sale priced £1,200 excluding VAT for a PDF version and £595 (No VAT payable) for a single printed copy. For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

 For further information contact:

Defaqto Limited 

Matt Ward, Chris Johnston or Luci Mylward

01844 295 454

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Defaqto issues new free multi-manager investment guide

Defaqto’s independent updated guide designed to help financial advisers improve their understanding of multi-manager fund management has just been produced and  is downloadable free of charge from: http://tinyurl.com/2f623bCalled “Blending Talents1: A guide to multi-manager investing in the UK”, Issue 6,  Defaqto’s latest guide explains how the different types of multi-manager funds can work for financial advisers and their clients. It is also designed to deepen appreciation of the various ways in which multi-manager funds are managed and the report provides a template which if followed by multi-manager fund managers will ensure that advisers will be able to place the appropriate funds in front of their clients.

The guide is issued at a time when the level of fund manager moves in this section of the industry has been unprecedented and it contains the full listing of fund manager moves in 2007.

The guide enumerates the advantages to the adviser of outsourcing  investment decisions to multi-manager investment specialists including how this can help improve client relationships and increased business levels.

Fraser Donaldson, Principal Consultant - Investments at Defaqto and co-author of Blending Talents, says: “With upwards of 300 multi-manager OIECs and unit trusts in the UK, advisers can be overwhelmed by the amount of information they would otherwise need to research without a guide like ours to help them. By following the route map to successful investment selection that the guide provides, advisers will be well placed to meet their customers’ requirements appropriately and with confidence.”

The guide is available as a free download from the Defaqto website at: http://tinyurl.com/2f623b

-Ends-

Notes to Editors:

The guide “Blending Talents” is sponsored by AXA Framlington, Cazenove Capital Management, Credit Suisse Asset Management, Fidelity International, MLC and Schroders.

For further information contact:

Defaqto Limited 

Fraser Donaldson, Chris Johnston or Luci Mylward

01844 295 454

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Free Defaqto report shows how IFAs rate investment providers for service

A new report  Investment Service 20081 is the third annual investment study from Defaqto into how IFAs rate provider service levels.The report is downloadable free of charge at: http://defaqto.com/report

Based on research among 500 IFAs2, it identifies what IFAs consider the most important service functions from the 32 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of investment contract.

Also the report  measures how well the industry as a whole is meeting adviser expectations across the nine categories. The findings indicate that in some important service categories the industry is falling short of expectations.

Another important section of the report includes a Defaqto critique of the service levels of the eighteen  providers profiled, often comparing their situation with how they performed last year.

Ben Heffer,  Principal Consultant - Service  and author of the report said: “The report addresses the difficult area of quantifying IFA levels of satisfaction with investment product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings.”

Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report.

                                                                                     -Ends

Notes to Editors

1 The Investment Service 2008 is available free of charge from: http://defaqto.com/report  For further information, please contact Ben Heffer on 01844 295447.

2Fieldwork was undertaken by W A Taylor and Associates during December 2007 with 500 randomly-selected IFAs by one to one telephone interviews

For further information contact:

Defaqto Limited
Ben Heffer, Chris Johnston or Luci Mylward
01844 295 454

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Bank distribution tie-ups back on the menu

This week’s L&G and Nationwide announcement which confirmed a distribution tie-up for pensions, investment and protection products is sure to create a stir within the industry. From a pensions point of view this move represents the first banking and life office tie-up for a while and would seem like a very logical and shrewd progression for these companies with the way that the distribution market is moving.It also brings together two strong and trusted consumer brands. Both L&G and Nationwide figured in the top 20 most trusted companies as selected by consumers in research carried out by GfK NOP for Defaqto’s Retirement Savings & Income report 2007. Defaqto asked 1,000 consumers to state which companies, from a pre-defined list of financial services and retail brands, they would trust with their retirement savings. Nationwide and L&G figured prominently, ranking 4th and 16th respectively.In the proposed distribution landscape mapped out by the FSA’s Retail Distribution Review, high street banks in the UK would seem to be set fair for key involvement in providing consumers with affordable access to savings advice and products.

The L&G and Nationwide announcement signals an early example of major UK institutions paying heed to the future of the distribution market and Defaqto would expect to see similar new deals announced or existing relationships embellished in this area. 

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FTSE fluctuations likely to put off private investors

The hefty swings witnessed in the FTSE 100 index in recent times are doing nothing for the confidence of the ordinary investor. All it seems to signal is that investing in top UK registered companies is nothing other than a lottery.

Most of us were brought up to believe that investment in stocks and shares was for the long term. We also thought that the stock market was an accurate leading economic indicator as it focused at least six months ahead and had already discounted the likely future events in its stock pricing. Not so now.  What we are witnessing is reminiscent of a herd of wildebeest on the open plain, sniffing the breeze for the slightest whiff of trouble and then when they sense it, stampeding in the opposite direction. 

How is the small investor supposed to have the slightest confidence in the market in these circumstances? We have always known that the herd instinct was a powerful factor in market movements, but the recent volatility in the markets has exposed the degree to which they are now operating to the shortest of timescales and on the flimsiest of indicators.

While these conditions remain, ordinary punters’ faith in the whole system will remain very jaundiced and only a sustained bout of sanity will be enough to entice them back in. 

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Can we afford to cure cancer?

At Defaqto we have regular dress-down days where we all donate £1 to charity which the company matches.  It’s all in the spirit of teamwork, lets me wear my jeans and a scruffy T-shirt, and raises money for good causes. 

Today is this month’s dress-down day and the charity for today is Cancer Research

Cancer is still one of the biggest killers in the UK, and every early death from these diseases is a tragedy for the individual and the family they leave behind.  Everyone wants to see it beaten and we are spending billions looking for cures.  The Human Genome Project is likely to be one of the key developments in this field, leading to new and more effective treatments or possibly even cures.

Yet the speed at which we are finding cures for diseases brings us new challenges.

Human life expectancy is increasing at an amazing speed - at least in the developed world anyway.  A child born today has an AVERAGE life expectancy of something like 80 years.  And that is the AVERAGE.  Yet we have a retirement age which is set at 65, and over time will increase to 67.  This means that our children will need to plan for a pension that will last them at least 15 years, and quite possibly 25-30 years. 

(more…)

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Defaqto QuantRater - January 2008 update

The Defaqto QuantRater - used by many advisers in creating portfolios for their clients - has had it’s quarterly review.

The rating can be found through an easy sift in Aequos Engage for both unit trusts/OEICs and for life and pension funds. Wherever there is an investment link to a product, the QuantRater can be found.

Funds are reviewed at the end of March, June, September and December and a list of the unit trust/OEICs that achieved a rating of 4 or 5 are shown on the attached lists (listed by ‘IMA Sector‘ or by ‘Provider‘).

A Fact Sheet and Technical Guide explaining the rating is also attached for your use.

On 25th January a number of changes take place to the ABI Life and Pension sector criteria. The changes will be reflected within Aequos Online and Aequos Engage from that date and you can view them via this link.

We hope you find this information useful,

The Defaqto QuantRater team

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Accessing personal internet accounts - where do we go from here?

There is an inexorable trend towards holding data about people’s savings and investments online. Indeed, many of the best buy savings accounts are internet based. While providing undoubted benefits to consumers in terms of managing their accounts, holding this type of information on the web does come at a price. This is because we have to record and recall an ever-growing number of user names, dealing names, passwords, pin numbers, personal codes and memorable words. A typical investment account may require up to five of the above. And this is just one account. When internet banking and other savings or investment accounts are added, the names and number that need to be held begin to resemble a spy’s cipher book.

And we can’t always opt out of this brave new world and contact the provider in the good old way - over the telephone. Not only will this bring its own password scrutiny, but telephone enquiries may no longer be accepted. The poor punter is then reduced to writing in (with appropriate client details) to give his or her instructions.

Just like a spy’s notebook, all this account information is very valuable and could be very damaging if it fell into the wrong hands. So, the poor investor not only has the problem of inputting an ever-growing amount of his or her own client information, they also have the worry of keeping this information accessible but safe.

This situation has arisen because each provider has gone through the same process of screening client access. While it makes sense to do this on an individual account basis, collectively it is just storing up problems later on.

Surely, there must be a better way of handling this situation, but until one is found, it’s either the memory training course or the larger notebook.  

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