Shopping around for Payment Protection Insurance

With so much press comment around about cancelling Payment Protection Insurance (PPI) we are often asked where customers who do want cover can go online to purchase standalone PPI or Income Protection Insurance (IPI).

These policies are used to protect the customer in case they are unable to make loan or mortgage repayments following unemployment or sickness.

Anyone buying PPI cover must be sure they read all the information and questions asked by the insurer to make sure they are eligible to buy the policy, and make sure they understand any exclusions which might apply to claims (such as restrictions on backache or mental illness claims, or for pre-existing medical conditions).

The following companies all sell cover on a stand-alone basis:

    

Standalone Mortgage Payment Protection

    

Provider
Web Address
Phone
Cost *
Ant Insurance
www.antinsurance.co.uk
020 8972 557
£2.36
British Insurance
www.britishinsurance.com
08450 175 178
£3.25
Churchill
www.churchill.com
0800 404 770
£4.00
Post Office Ltd
www.postoffice.co.uk
0800 633 967
£4.50
Web Money
www.webmoney.co.uk
0845 155 1931
£3.50

      

Standalone Income Protection/Payment Protection

    

Provider
Web Address
Phone
Cost *
Ant Insurance
www.antinsurance.co.uk
020 8972 9557
£2.50
iprotect
www.iprotectinsurance.co.uk
01962 877 818
£2.64
British Insurance
www.britishinsurance.com
08450 175 178
£4.05
Hitachi Capital
www.hcforyou.co.uk
0870 850 8116
£4.25
Paymentcare Ltd
www.paymentcare.co.uk
0870 428 4088
£4.40
Pinnacle Insurance
www.pinnacle.co.uk
08000 350 292
£2.69
Web Money
www.webmoney.co.uk
0845 155 1930
£4.44

* Cost is cost per £100 of cover for a 35 year old man, with 12 months benefit.  Note that premiums vary markedly and this is in part because differing policies offer different features and benefits.

    

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PPI industry set for massive upheaval, says Defaqto

Defaqto’s latest report, “Payment Protection Insurance - 2008  - The party’s over ” predicts that over the next two years there will be a  massive upheaval in the industry as lenders, underwriters and consumers are forced to adjust to consequences that will flow from the judgements of the Competition Commission.With an annual turnover of around £4.5bn and profits in the order of £1.5bn the industry is likely to suffer a severe dilution of profits when the Competition Commission’s statement of remedies is published. If this includes de-coupling the sale of PPI from that of the credit product, this in itself would have a huge impact on the industry. 

As a consequence of the inevitable tightening of the rules under which PPI can be sold, costs and charges across a wide range of other financial products and services will have to rise steeply if banks and credit card companies are to fill the holes in their balance sheets that this will create.

PPI products principally cover protection for loans, credit cards and mortgages but there are significant differences in the way the products are costed and sold. So, while the shortcomings of the PPI industry are well-documented, particularly in connection with the complexity of the products, the sale process itself, the sale to people not covered by the policy and the high cost of some plans, these findings do not apply universally.

PPI policies can and do provide a vital income stream to meet ongoing bills if accident, sickness or unemployment does strike and calls by newspapers and lobby groups to policyholders to cancel their policies could leave them seriously exposed if this advice were followed.

Commenting on the industry, Brian Brown, Head of Insight and lead author of the report said: “We must be very careful not to throw the baby out with the bathwater. PPI has been exploited by lenders as an easy source of profit, but the products themselves can be an extremely valuable.

Policyholders need to carefully examine their personal circumstances and their policy wordings and form a judgement as to whether to retain them, seek cheaper alternatives or drop them altogether.

PPI is the first safety net people fall back on before being forced to claim state benefits and PPI’s detractors should think carefully before advising people to cancel their policies unless they are prepared to accept responsibility for policyholders left unprotected by their advice.”

-Ends-

Notes to Editors:

1The report “Payment Protection Insurance - 2008  - The party’s over ” is on sale priced £1,200 excluding VAT for a PDF version and £595 (No VAT payable) for a single printed copy. For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

 For further information contact:

Defaqto Limited 

Brian Brown, Chris Johnston or Luci Mylward

01844 295 454

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Defaqto announces new star rating procedure

Defaqto today announced the introduction of a new procedure for star rating personal financial products. Over the past seven years Defaqto has been producing star ratings for a wide range of financial products.  During this time, the process was based on products being scored for their quality against a set of product criteria using Defaqto’s unique Product DNA1 process which is built into the Aequos database. Depending on the scores achieved, products were located in one of five star categories, with Five Stars being the top rating and One Star the lowest rating.To get into the Five Star category, a product had to be scored within the top 10 per cent of all products. For Four Stars, products had to be the next 15 percent of products, for Three Stars in the next 25 percent and so on.

Star ratings for different product groups were produced over the course of a year for inclusion in the publication of the relevant Defaqto Insight market report.

During 2007 Defaqto underwent a review of its rating procedures and decided that in future it will produce all star ratings on the same day - 1st February - and that these ratings will apply for the 12 months to the end of the following January. As well as the revised schedule, the methodology for deciding on product ratings has been improved by Defaqto’s product experts, from being a relative comparison to becoming a set of absolute ‘bars’. As part of the new rating, Defaqto has stipulated that before a product can be rated as Five Stars it must provide some level of cover or benefit in a number of key areas.

These changes will give product providers distinct advantages over the current system:

  • Getting a Five Star product rating will no longer depend on how many other Five Star rated products exist.
  • Providers will know that if their products meet or exceed the top bar for quality, they will be rated Five Stars.
  •  Providers licensed to use Defaqto’s star rating logo will be able to use the logo more effectively, knowing it relates to the current year and the first month of the next year.
  • Providers can develop products over the course of a year knowing in advance the criteria used to score product quality and what the star rating boundaries are.

The research methodology together with the features and benefits used by Defaqto in calculating each product’s scores, as well as the boundaries for each star rating, are produced within the relevant Star Rating Report 20082 publication.

Commenting on the change, Brian Brown, Head of Insight at Defaqto said: “We  believe that these changes will bring greater certainty to providers both in terms of the development and marketing of their products as well as enhanced confidence in the star ratings themselves among consumers.”

                          

-Ends-

Notes to Editors

1 Product DNA - Product Data Numerical Analysis

2 Reports for the different product areas entitled ‘Star Rating Reports 2008′ are on sale priced £850 plus VAT each for a PDF version with discounts available for subsequent purchases . For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

For further information contact:

Defaqto Limited 

Brian Brown, Chris Johnston or Luci Mylward

01844 295 454

Star Rating Reports 2008

Number of Features or Benefit Criteria Scored

Features or Benefit  Criteria Essential for Five Star Rating

Home Insurance

 

 

Buildings

23

9

Contents

40

12

Motor

 

 

Comprehensive

44

8

Motorcycle

29

5

Travel

 

 

Annual Travel

29

12

Single Trip

27

12

Gap Year

29

8

Long Stay Travel

29

8

Payment Protection

 

 

Personal Loan PPI

24

7

Credit Card PPI

24

9

Mortgage PPI

24

7

Pet

 

 

Cat

24

5

Dog

26

6

Critical Illness

 

 

Stand Alone CIC

23

0

Level Term CIC

24

0

Decreasing Term CIC

24

0

Income Protection

 

 

Income Protection

16

0

Offshore Bonds

 

 

Guided Architecture

21

0

Portfolio Bonds

21

0

Onshore Bonds

 

 

UK Unit Linked Bonds

18

0

Sipps

Features, Benefits / Costs

Features, Benefits / Costs

SIPPs

19 / 8

0

  

 

 

Current Accounts

34 / 43

3 / 0

 

 

   Credit Cards

 

 

Credit Cards

19 / 27

0 / 1

Offset & Current Account  Mortgages

 

 

Offset & Current Account Mortgages

45  / 24

3 / 1

Equity Release

 

 

Lifetime Mortgages

53 / 27

1 / 1*

 1* - One cost feature the product must not have to achieve Five Star N.B. Where no essential criteria is listed this is because it is included in the standard criteria

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Can we afford to cure cancer?

At Defaqto we have regular dress-down days where we all donate £1 to charity which the company matches.  It’s all in the spirit of teamwork, lets me wear my jeans and a scruffy T-shirt, and raises money for good causes. 

Today is this month’s dress-down day and the charity for today is Cancer Research

Cancer is still one of the biggest killers in the UK, and every early death from these diseases is a tragedy for the individual and the family they leave behind.  Everyone wants to see it beaten and we are spending billions looking for cures.  The Human Genome Project is likely to be one of the key developments in this field, leading to new and more effective treatments or possibly even cures.

Yet the speed at which we are finding cures for diseases brings us new challenges.

Human life expectancy is increasing at an amazing speed - at least in the developed world anyway.  A child born today has an AVERAGE life expectancy of something like 80 years.  And that is the AVERAGE.  Yet we have a retirement age which is set at 65, and over time will increase to 67.  This means that our children will need to plan for a pension that will last them at least 15 years, and quite possibly 25-30 years. 

(more…)

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Don’t Be Caught Out By Poor Ski Insurance Cover, Says Defaqto

Despite many European resorts reporting excellent skiing conditions, things can still go wrong when you take to the slopes. Equipment can go missing, pistes can be closed or avalanches can disrupt  travel arrangements, so skiers are advised to check the cover offered before buying winter sports travel insurance, says Defaqto.Single trip insurance cover can either be purchased as a standard winter sports policy, but can also be obtained by adding on the winter sports option to an ordinary single trip policy. If you do this, you can expect to pay the same again for the privilege. Skiers planning to go skiing more than once a year should consider an annual policy.

If an avalanche delays departure to or from your resort, nearly 80% of policies pay some level of compensation, with around one in five paying £200, around one in ten paying £500 and one paying a massive £1,000.

(more…)

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New ABI Guidance on non-disclosure will provide new impetus to protection market

Over recent years the protection industry has been working hard on solutions that will improve the customer experience at point of sale and bring consistency to the treatment of claims where non-disclosure comes to light.
This work has culminated in the Association of British Insurers publication of new guidance for the treatment of cases on non-disclosure.

Two of the common objections used by advisers and consumers to justify their mistrust of protection have been the complexity of the application process and the concern that claims wont be paid.

(more…)

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Positive impetus to protection market from new ABI guidance, says Defaqto.

The Association of British Insurers’s publication [1] giving guidance to insurers on the treatment of non-disclosure, provides a platform to rebuild adviser and consumer confidence in protection products, according to financial research company Defaqto.

The guidance will result in more claims being paid for Critical Illness, Income Protection and Life insurance where medical information has not been disclosed but not deliberately withheld.

(more…)

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Out with the old and in with the new

2007 has been an indifferent year for the UK protection industry. To a some extent the malaise has been the cause and effect of the price war, but the influences of ‘higher beings’ have also played a part.

To start with, HMRC pulled the rug from under the feet of pension term assurance. Sadly, the many millions of pounds spent by insurers developing propositions was ultimately wasted money. If only that money been spent on reinventing income protection insurance!

As the protection industry adopted the ABI’s statement of best practice for critical illness insurance the Financial Ombudsman Service chose to have a pop at the industry. In an interview broadcast on BBC Watchdog on 11th April, Chief Ombudsman, Walter Merricks, said, “On the figures we’ve got it appears that one in five of the people who’ve got CI insurance policies may have policies that are actually invalid.” I’m not sure what figures he’s got but he could be correct if people claim for things that aren’t covered or failed in their duty of disclosure. Perhaps the FOS believes that the best way to avoid complaints is to create an environment where people don’t buy products in the first place!

(more…)

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FREE Defaqto report shows how IFAs rate Protection Providers for service

 A new report “Protection Service 20071 “ is the second annual protection study from Defaqto into how IFAs rate provider service levels. The report is downloadable free of charge from: www.defaqto.com/report 

Based on research among 500 IFAs2, it identifies what IFAs consider the most important service functions from the 39 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of protection contract.  

The report also measures how well the industry as a whole is meeting adviser expectations across the nine categories. The findings indicate that in some important service categories the industry is failing short of expectations. 

Another important section of the report includes a Defaqto critique of the service levels of the thirteen providers profiled, often comparing their situation with how they performed last year. 

Ben Heffer, Principal Consultant - Service and author of the report said: “The report addresses the difficult area of quantifying IFA levels of satisfaction with protection product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings.” 

Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report. 

-Ends       

Notes to Editors
1 The “Protection Service 2007” is available free of charge from: www.defaqto.com/report  For further information, please contact Ben Heffer on 01844 295447. 
2 Fieldwork was undertaken by W A Taylor & Associates during August 2007 with 500 randomly-selected IFAs by one to one telephone interviews   

For further information contact:
Defaqto Limited
Ben Heffer, Chris Johnston or Luci Mylward 01844 295 454   

 

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