Defaqto’s Star Ratings an Industry Success

Defaqto’s Star Ratings for 2008 have been more widely adopted by providers than ever before. The ratings, which have become the most authoritative and impartial guide to product quality available, cover products in the banking, protection, investment, pension and general insurance areasIn January Defaqto undertook the huge task of analysing the quality of just under 2,200 products in 24 separate product areas from 550 different suppliers. Defaqto used a set of quality criteria to assess each product in each particular area. From this analysis Defaqto was able to score each product and then assign it a Star Rating.  The ratings ranged from five stars down to one star.

In total Defaqto assigned 252 Five Star ratings, 360 Four Stars, 571 Three Stars, 498 Two Stars and 511 One Star.

Defaqto licenses companies to use the rating in their promotional material and so far this year, Defaqto has licensed the use of 140 Five Star Ratings.

Brian Brown, Head of Insight at Defaqto said: “A Five Star rating enables companies to demonstrate to consumers that their products have reached the highest tier of quality. The rating, with its associated logo, is becoming a well-known statement of product quality in the market as more and more companies adopt it into their marketing plans.

“With the ever-growing emphasis on product cost, product quality has been in danger of being excluded from the purchase decision. A Five Star Rating helps to address this imbalance by identifying for consumers products which have been independently assessed for quality.”

Main Star Rated Product Groups

Credit Cards Current Accounts Home Insurance Motor Insurance
Pet Insurance Travel Insurance Payment Protection SIPPs
Offshore Bonds Onshore Bonds Critical Illness Income Protection

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For further information contact:

Defaqto Limited
Brian Brown, Chris Johnston or Luci Mylward
01844 295 454

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Defaqto announces new star rating procedure

Defaqto today announced the introduction of a new procedure for star rating personal financial products. Over the past seven years Defaqto has been producing star ratings for a wide range of financial products.  During this time, the process was based on products being scored for their quality against a set of product criteria using Defaqto’s unique Product DNA1 process which is built into the Aequos database. Depending on the scores achieved, products were located in one of five star categories, with Five Stars being the top rating and One Star the lowest rating.To get into the Five Star category, a product had to be scored within the top 10 per cent of all products. For Four Stars, products had to be the next 15 percent of products, for Three Stars in the next 25 percent and so on.

Star ratings for different product groups were produced over the course of a year for inclusion in the publication of the relevant Defaqto Insight market report.

During 2007 Defaqto underwent a review of its rating procedures and decided that in future it will produce all star ratings on the same day - 1st February - and that these ratings will apply for the 12 months to the end of the following January. As well as the revised schedule, the methodology for deciding on product ratings has been improved by Defaqto’s product experts, from being a relative comparison to becoming a set of absolute ‘bars’. As part of the new rating, Defaqto has stipulated that before a product can be rated as Five Stars it must provide some level of cover or benefit in a number of key areas.

These changes will give product providers distinct advantages over the current system:

  • Getting a Five Star product rating will no longer depend on how many other Five Star rated products exist.
  • Providers will know that if their products meet or exceed the top bar for quality, they will be rated Five Stars.
  •  Providers licensed to use Defaqto’s star rating logo will be able to use the logo more effectively, knowing it relates to the current year and the first month of the next year.
  • Providers can develop products over the course of a year knowing in advance the criteria used to score product quality and what the star rating boundaries are.

The research methodology together with the features and benefits used by Defaqto in calculating each product’s scores, as well as the boundaries for each star rating, are produced within the relevant Star Rating Report 20082 publication.

Commenting on the change, Brian Brown, Head of Insight at Defaqto said: “We  believe that these changes will bring greater certainty to providers both in terms of the development and marketing of their products as well as enhanced confidence in the star ratings themselves among consumers.”

                          

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Notes to Editors

1 Product DNA - Product Data Numerical Analysis

2 Reports for the different product areas entitled ‘Star Rating Reports 2008′ are on sale priced £850 plus VAT each for a PDF version with discounts available for subsequent purchases . For further information please contact Chris Johnston on 01844 295457, or the Sales Department on Freephone 0808 1000 804 or visit http://www.defaqto.com/

For further information contact:

Defaqto Limited 

Brian Brown, Chris Johnston or Luci Mylward

01844 295 454

Star Rating Reports 2008

Number of Features or Benefit Criteria Scored

Features or Benefit  Criteria Essential for Five Star Rating

Home Insurance

 

 

Buildings

23

9

Contents

40

12

Motor

 

 

Comprehensive

44

8

Motorcycle

29

5

Travel

 

 

Annual Travel

29

12

Single Trip

27

12

Gap Year

29

8

Long Stay Travel

29

8

Payment Protection

 

 

Personal Loan PPI

24

7

Credit Card PPI

24

9

Mortgage PPI

24

7

Pet

 

 

Cat

24

5

Dog

26

6

Critical Illness

 

 

Stand Alone CIC

23

0

Level Term CIC

24

0

Decreasing Term CIC

24

0

Income Protection

 

 

Income Protection

16

0

Offshore Bonds

 

 

Guided Architecture

21

0

Portfolio Bonds

21

0

Onshore Bonds

 

 

UK Unit Linked Bonds

18

0

Sipps

Features, Benefits / Costs

Features, Benefits / Costs

SIPPs

19 / 8

0

  

 

 

Current Accounts

34 / 43

3 / 0

 

 

   Credit Cards

 

 

Credit Cards

19 / 27

0 / 1

Offset & Current Account  Mortgages

 

 

Offset & Current Account Mortgages

45  / 24

3 / 1

Equity Release

 

 

Lifetime Mortgages

53 / 27

1 / 1*

 1* - One cost feature the product must not have to achieve Five Star N.B. Where no essential criteria is listed this is because it is included in the standard criteria

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Fund supermarkets increasingly important to SIPPs, says Defaqto

Nearly half of providers marketing SIPPs offer a defined link to fund platforms in their propositions to aid mutual fund trading, according to Defaqto’s Retirement Savings & Income Report 2007.

The figure has risen from 43% earlier in 2007 to 47% currently, with Defaqto expecting the rise to continue as the battle between structured and flexible SIPP propositions intensifies.

Matt Ward, Defaqto’s Principal Consultant for Pensions & Wealth Management and lead author of the report, says: “This movement provides a key example of where sections of the market are shifting away from full flexibility and towards more packaged propositions with tangible process improvements and cost efficiencies.”

“As the search continues for the holy grail of straight through processing and up to the minute online valuations through SIPPs continues, it is inevitable that more of these relationships between investment service providers will be formally established.”

Defaqto’s report also highlights the clamour for other providers of investment services and trading platforms to seek distribution opportunities via the buoyant pensions market.

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