Time to clear up this inequitable mess

News that the Parliamentary Ombudsman’s final report into the regulation of Equitable Life has been further delayed - until after October at the earliest – is more than a blow to its long suffering policyholders.

This much awaited report has been delayed yet again by the fact that the Treasury, the Government Actuaries Department and various other government bodies, have issued responses to the Ombudsman, Ann Abraham’s draft report, that are so lengthy that she has felt the need to ask for more time to consider them.

This, together with the need to circulate these responses and the intervening summer recess, mean that Abraham won’t be able to communicate with policyholders again until October.

It is difficult not to surmise that the Treasury chose to flood the Ombudsman with its 500 page response in a bid to delay publication of this key report until 2008, so that any flack arising from the Equitable debacle will not damage our Prime Minister-in-waiting while he is still at the Treasury.

Whatever the truth, Equitable Life policyholders deserve better. Since Equitable’s near collapse in 2000, the insurer has been nearly investigated out of existence, so how the Treasury and other bodies have suddenly found something new to say about Equitable’s demise is difficult to comprehend.

But with an EU Parliamentary report also due to be published soon, which is believed to look favourably on the issue of compensation, policyholders continue to be subjected to a rollercoaster of good and bad news.

All the more reason for the chairman and chief executive of Equitable to redouble their efforts to sell off the remaining with profits fund to a strong insurer which can restore, as far as is possible, the benefits due to the mutual’s long suffering policyholders.

If Abraham recommends that compensation should be paid as well, all the better. But given the current Government’s arrogant dismissal of previous Parliamentary Ombudsman reports, I wouldn’t hold your breath.

Bookmark this article: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • blogmarks
  • BlogMemes
  • Reddit

Caveat emptor

Caveat emptor seems to apply more than ever nowadays. The way in which credit card issuers are quietly finding new ways of charging us for our credit card usage is somewhat alarming.

The latest wheeze is for some providers to treat the purchase of gift vouchers as if these were cash transactions. Where this is the case, not only is the transaction going to be charged at a higher rate of interest than for a purchase, but some providers are even going to charge you interest from day one, instead of allowing up to 56 days interest free credit.

So if you have a credit card, you really need to keep your wits about you. Just remember, whenever you get the plastic out, your card issuer is not a charity, but is out to make a buck or two from you, so think very carefully about what type of transaction you are undertaking (cash or purchase) and just how much it is going to cost you….

Bookmark this article: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • blogmarks
  • BlogMemes
  • Reddit

Toothless watchdogs never cease to amaze me

News that the Competition Commission has told store card providers they must warn customers to shop around for a lower rate of interest, if they are being charged interest of 25 per cent or more, comes not before time.

But what strikes me as incredible, is that the Commission has set the trigger point, at which such warnings should be issued, at the usorious rate of 25 per cent.

If the Commission is going to set a level at which customers should be alerted, why not make it 15.5 per cent - namely around 10 per cent over the prevailing base rate?

Even at 15.5 per cent, store card issuers should be able to make a hefty profit. If a store card issuer can’t turn a profit at that level, there must be something wrong with their business model.

After all, there are plenty of credit card providers charging customers 15.5 per cent or less, and yet are still able to make a healthy return on their business.

So why is the Competition Commission so toothless? The fact that nearly 7.5 million store card holders are currently being charged interest of 25 per cent or more on their cards is frankly shocking – both that providers are allowed to get away with this and that shoppers are ignorant or lazy enough, to accept paying these exorbitant rates of interest.

If ever a consumer product needed tougher regulation, store cards have got to rank near the top. They are one of the biggest rip-offs on the high street, and the sooner this market is put in order the better.

Bookmark this article: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Digg
  • del.icio.us
  • blogmarks
  • BlogMemes
  • Reddit