Credit card companies urged to cut rates

The government is urging credit card companies to reduce the interest rates they charge on credit cards, following a meeting with Business secretary, Peter Mandelson, earlier this week.

The meeting was organised by Prime Minister Gordon Brown after the government said it was concerned that card rates were not falling, despite the recent 1.5 per cent cut in Bank rate to 3 per cent.

Research conducted by Defaqto banking consultant, David Black, earlier this month showed the average interest rate charged on a credit card rose to from 17.2 per cent in May 2008 to 17.6 per cent in November.

In the last month alone two big players in the credit card market have been guilty of increasing the rate of interest for purchases. HBOS Plus Mastercard rates have risen from 15.9 per cent to 16.9 per cent (tier one) and from 17.9 per cent to 18.9 per cent (tier two), while Abbey’s Mastercard/Visa credit card has hiked purchase rates from 15.9 per ecnt to 18.9 per cent.

HBOS has also recently increased its balance transfer fee from 3 per cent to 3.5 per cent (equating to an extra £9.34 on the average balance transfer.

There were 7.9 million balance transfers made in 2007, with an average balance transfer of £1,867 according to the UK payments association,  APACS. With an average balance transfer fee 2.79 per cent, the average cost would have been £52.09, or £56.01 at 3 per cent, or  £65.35 at 3. 5 per cent (£9.34 more).
 
Although two in three people pay off their credit card bills at the end of each month and are effectively enjoying interest-free credit, he wanted to see more assistance given to those who get into trouble making repayments.

This could include a two-month moratorium whereby people would not be chased for debts if they were in organising a repayment plan with the help of independent debt advisers. Any changes would be written into a voluntary code of practice.

The Bank of England said that in the third quarter of the year £33.2bn was spent on credit cards, while £31bn of repayments were made.

Find the best credit card deals for balance transfers, purchases and standard credit cards:
http://www.defaqto.com/consumer/credit-cards/0-percent-on-balance-transfers.aspx
http://www.defaqto.com/consumer/credit-cards/0-percent-on-purchases.aspx
http://www.defaqto.com/consumer/credit-cards/best-buys/standard-credit-cards.aspx

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How to recession-proof your credit card purchases

As the UK economy heads into a deep recession, you could unwittingingly find yourself buying  goods and services  from businesses which collapse before you have received the items you paid for.

There have already been plenty of examples of this so far this year, what with the collapse of tour operator, XL Leisure Group, in mid-September and the near-collapse of furniture chain, MFI.

But if you purchase goods or services costing between £100 and £30,000 using a credit card, you can claim against the credit card issuer for compensation under section 75 of the Consumer Credit Act 1974,  if the supplier of goods or services goes bust.

You only have to pay for part of the purchase on your credit card in order to obtain this protection -  you can pay the balance by cash or by cheque.

This means that  you could pay for the deposit on a holiday via credit card and the balance by cheque or cash, if you don’t want to run up large credit card bills, and still be protected.

If you know how to  manage credit card debt, there’s nothing like a 0 per cent
credit card for purchases or balance transfers.  Although these are far harder to obtain nowadays, there are still providers in this market such as Barclaycard, First Direct, Halifax, Marks & Spencer and Unison.

Check out Defaqto’s best buy tables for 0 per cent credit cards for purchases:
http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-intro-purchases.aspx

For 0 per cent balance transfers;
http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-balance-transfers.aspx

Best buy standard credit cards:
http://www.defaqto.com/consumer/credit-cards/best-buys/standard-credit-cards.aspx

Which card should I choose?
Try out Defaqto’s unique credit card calculator:
http://www.defaqto.com/consumer/credit-cards.aspx

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Credit card companies called to account

The Prime Minister has stepped into the row over credit card charges by calling on the industry to adopt a more responsible approach to lending. 

Card company chiefs can expect to be hauled into Downing Street to account for their actions as research this week revealed brazen increases in credit and store card charges, despite the near halving of base rate since May.

According to Defaqto research, the average annual percentage rate (APR) for credit cards has risen from 17.2 per cent to 17.6 per cent since May - at a time when base rate has fallen from 5 per cent to 3 per cent.

One of the worst examples is the NatWest credit card which has hiked its APR  from 13.9 per cent to 16.9 per cent for purchases.

Card companies have not only been increasing interest rates for purchases, but  have been quietly tweaking their terms and conditions, to the detriment of their customers.

For example, some providers have reduced the number of interest-free days before cardholders start incurring interest, while others have increased balance transfer and cash withdrawal charges.
 
Nearly a third (30 per cent) of the credit card market (44 out of 145 cards) have cut the interest-free period for new customers from 56 to 50 days, at a cost to cardholders of £3m.

91 per cent of balance transfer cards now levy a fee, compared to just 29 per cent in 2005. Balance transfer fees have soared from an average of £11.02 per transfer in 2005, to £52.09 today. An estimated 7.9m balance transfers are carried out each year, costing cardholders £412m.

In 2005, the average APR for cash withdrawals was 21.22 per cent APR, compared to 29.97 per cent today, costing cardholders £161m a year in interest.

The charges levied on store cards are even worse. The average APR on 33 store cards from high street retailers such as Argos, House of Fraser and Marks & Spencer has increased from 24.5 per cent 25.4 per cent between May and November this year.

Defaqto’s banking consultant, David Black, attributed the increases to card companies’ need to recoup losses incurred elsewhere due to fraud, bad debts and restrictions on the sale of payment protection insurance.

Politicians have expressed concern that at a time of rising unemployment and the current credit squeeze, hard pressed consumers will turn to using their credit cards to raise emergency cash.

Check out the Defaqto best buy tables for purchases:
http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-intro-purchases.aspx

Best buys for balance transfers:
http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-balance-transfers.aspx
 
Standard credit card best buys:
http://www.defaqto.com/consumer/credit-cards/best-buys/standard-credit-cards.aspx

Try out the Defaqto credit card calculator:
http://www.defaqto.com/consumer/credit-cards.aspx

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Playing your cards right

As we all tighten our belts to cope with soaring fuel and food price inflation, making the most of our credit cards has never been more important.

And with the huge range of cards on offer,  with different terms and conditions, it’s often difficult to see the wood for the trees.

Which card you should choose will depend on your needs and payment patterns. If you always pay your monthly bill in full and on time, reward schemes will be the most important feature to look out for.

Cashback schemes are popular because you get real money back based on 0.5- 1.5 per cent of your annual spend.

The best cards in this category according to Which? are the American Express Platinum Cashback credit card, Bank of Ireland (UK) Moneyback MasterCard, Barclaycard OnePulse with Cashback Visa, Egg Money MasterCard and Smile Classic Visa.

If you don’t pay off your balance each month, try to get a card which charges 0 per cent interest on purchases for the first 6-12 months. The best deals in this category are currently Barclaycard Breathe Mastercard , Capital One Bank’s Platinum Card and First Direct’s Gold Visa, all offering 12 months’ interest free credit.

For 0 per cent interest on balance transfers, look at the Virgin Credit Card and Capital One Bank’s Balance Transfer and Platinum Card.

Failing that,  look for the lowest charging best buys. These are currently the Barclaycard Simplicity Credit card, Capital One’s Fixed Rate card and Barclaycard’s Platinum Low Rate card.

However, some people just want good old fashioned service. For thisWhich? readers rated the John Lewis/Waitrose  Partnership card as best for customer satisfaction.

Which? readers also liked its reward scheme which gives £5 of John Lewis vouchers for every £500 you spend in its stores and  for every £1,000 you spend elsewhere.

For more information, check out the Defaqto best buy tables:

http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-balance-transfers.aspx
http://www.defaqto.com/consumer/credit-cards/best-buys/0-percent-on-intro-purchases.aspx
http://www.defaqto.com/consumer/credit-cards/best-buys/standard-credit-cards.aspx
 
and unique comparison tools:

http://www.defaqto.com/consumer/credit-cards/0-percent-on-balance-transfers.aspx
http://www.defaqto.com/consumer/credit-cards/0-percent-on-purchases.aspx

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Banks win small concession in battle over overdraft fees

 As two of the UK’s largest banks - RBOS and HBOS - suffer the humiliation of part-nationalisation today, they can at least take comfort in the fact that retail banks have won a small concession in their long running battle with consumers over overdraft charges.

The High Court last week backed most lenders’ arguments that the fees they have levied over the last few years - when customers exceeded their authorised overdraft limits or bounced cheques - could not be deemed to be unlawful penalty charges.

While this is only a small win by the banks, it will be welcome news as many of them battle for their very survival. However, this is only round two in a long running fight.

Later this month, eight of the largest high street lenders, including HSBC, Barclays and Royal Bank of Scotland, will appeal against an earlier High Court ruling that current overdraft charges are subject to the Unfair Terms in Consumer Contract regulations.

Tens of thousands of refund claims for overdaft charges have been held in abeyance at county courts  since the Ofice of Fair Trading and the banks agreed last year to bring a test case to clarify the legality of these fees.

Overdraft charges can be as high as £35 per item, generating billions of pounds of income for the banks. The OFT, meanwhile, has already decided that the current level of charges is unfair and is in ongoing negotiations with the banks on this issue.

In 2006, the OFT capped the fees which banks can charge for late credit card payments at £12 - a level which may be an indication of the cap which it could  impose for overdraft charges.

The High Court is expected to press on with the second stage of the proceedings which will assess the fairness of overdraft fees, even while the banks appeal against the first judgement.

Defaqto banking consultant, David Black, says:”These appeals and counter appeals will run and run for years, but the end result is likely to be an end to free in-credit banking.”

To compare bank accounts, visit Defaqto’s unique comparison tool:
http://www.defaqto.com/consumer/current-accounts/compare-current-accounts.aspx

TO compare student bank accounts visit:
http://www.defaqto.com/consumer/current-accounts/compare-student-accounts.aspx

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Protecting your income has rarely been more important

As the credit crunch takes hold, 40,000 workers in the financial services industry alone are expected to lose their jobs over the next year.

Some of the 4,000 Lehman Brothers employees, who are set to lose their jobs by the end of this week,  may rue the day they failed to take out income payment protection insurance in happier times.

Not to be confused with payment protection insurance (PPI) which only protects your credit card, loan or mortgage payments for one or two years in the event of accident, sickness or unemployment, most income payment protection insurance policies(IP) will pay out around half to two thirds of your monthly income until you are able to resume work, or until retirement if you can never work agan.

This means that IP is far more expensive than PPI - not only does it pay out for longer, but some occupations are clearly more expensive to insure than others. 

Builders, scaffolders and others in physically dangerous jobs are obvious examples, but in recent months, the employees of investment banks, estate agents and housebuilders have found it hard or impossible to get cover because of the widespread expectation of imminent redundancies in these sectors. Such workers may have no choice now but to go to a specialist broker to obtain cover.

This is why it is always best to buy IP when you least need it. When the economy is heading into recession, underwriters are clearly going to be extremely wary as to whom they are willing to insure.

But you can limit the cost of IP by accepting a long deferment period - the amount of time that must elapse before you can receive a payout. If your employer’s sickness benefits will cover you for the first 3 or 6 months of long term sickness, your IP policy does not need to kick in until then.

You will have to complete a medical questionnaire and for large amounts of cover, you may have to have to undergo a medical as well. It is also essential to be absolutely honest in your responses as insurers will not honour a claim if you have witheld ‘materially relevant information’ - even where the non-disclosure does not relate to your claim.

Regrettably, some insurers  exclude back pain and stress-related illnesses, even though these are the most common causes of long term absence from work.  It is therefore essential that you take independent financial advice so that you select a policy which meets your needs.

LV= recently launched a combined mortgage and lifestyle protection policy, while LifeSearch offers a product called ‘Real Life Cover’ which combines life, critical illness and income protection.

For more on IP, read the Defaqto guide:
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx
www.LV.com

www.lifesearch.co.uk

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Competition Commission slates overcharging on loan insurance

An investigation by the Competition Commission into the payment protection insurance market has found that customers are being overcharged by £1.4bn a year.

PPI is insurance against not being able to pay off loans and credit cards, if you fall ill or get made redundant.

As expected, the Commission found that there was a lack of competition in the market and that customers are being overcharged and often mis-sold to.

It suggests that companies might be banned from selling PPI policies to customers when they take out  loans and that it might cap prices until greater competition drives down the cost of the insurance.

Commission deputy chairman, Peter Davis, said that lack of competition had arisen because policies are sold alongside loans, credit cards and mortgages, at the point of sale, without the customer having the chance to shop around and that this had led to high prices.

Many customers also do not realise that the insurance is often bundled into the cost of the loan and many are unaware of policy exclusions regarding employment status and medical history which might preclude them from making a successful claim.

Competition Commission deputy chairman, Peter Davis,  said that PPI providers were not competing either on price or quality of the product. “Neither do they appear to do much direct advertising of PPI to win customers from each other,” he said.

Mr Davis said the Commission would have to do further work to decide on remedies to the lack of competition.  But given that the PPI market has been under investigation for over two years, consumer groups expressed dismay that the Commission required further time.

But the report does suggest that advertising and marketing material should be in a standard format so that policies are more transparent and easier to compare. Policies should also be renewed annually, with customers being given an annual statement showing the policy’s cost, allowing them to can shop around and cancel the policy, if necessary.

The Financial Ombudsman Service has seen an upsurge in PPI complaints over the last year,  80 per cent of which have been upheld in favour of the consumer.

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Financial Ombudsman sees upsurge in complaints

There has been a 30 per cent rise in the number of complaints made to the Financial Ombudsman Service (FOS), with a total of 123,089 formal complaints being made in the 2007-08 financial year.

The increase was attributed to a surge in complaints about bank charges (31,618) and payment protection insurance (PPI) generating 10,652 requests for compensation.

This  followed widespread publicity about banks being sued in the county courts over excessive overdraft charges and an OFT investigation into PPI mis-selling.  Other major sources of discontent were credit cards (41,123) and mortgage endowments (13,778).

But the FOS stopped dealing with overdraft charge complaints in July 2007, following an agreement between the banks and the Office of Fair Trading that all new cases should be stayed until legal issues surrounding the fairness of overdraft charges case were resolved in the High and Appeal Courts.

As a result, 14,000 bank charge complaints are pending at the FOS and are unlikely to be heard until late 2009.

As for PPI claims, Which? magazine says that as many as two million people may have been mis-sold PPI policies in the past five years, so if you think you have been mis-sold a policy you should contact your lender for a possible refund.

19 per cent of all complaints to the FOS came from claims handling businesses which handle complaints on behalf of consumers in return for a hefty chunk of any compensation achieved. The FOS said that, in some cases, complainants were not being represented properly.

The FOS report says: “In the specific context of pension related complaints involving Serps [the State Earnings Related Pension Scheme], we have seen a significant number of cases this year where some claims-management companies have given consumers unrealistic expectations of large sums of compensation in cash, without appearing first to have properly assessed the actual merits of the individual cases.”

David Cresswell, a spokesman for the FOS says that 80 per cent of PPI complaints to the FOS were upheld in favour of the consumer, compared to only 32 per cent for mortgage endowments. 

For current account and credit card complaints, 84 per cent and 79 per cent respectively were upheld in favour of the complainant, but in other areas, financial services firms’ and providers’ decisions were supported by the Ombudsman.

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Banks in the dock over PPI cover

The Competition Commission is expected to issue a damning rebuke next month to the UK’s largest banks over their sales of payment protection insurance (PPI).

The Commission, which is due to publish its report in early June, is expected to accuse the banks of making excessive profits from PPI sales and that they have used these to subsidise cheap personal loans.

PPI is insurance to help individuals pay off personal loans, credit cards and mortgages if they are unable to work due to sickness or unemployemnt.

But it is often mis-sold to people such as as the unemployed, self employed and casual workers who are not normally eligible to claim. The cover is also expensive and only lasts for 12-24 months. There have been complaints about PPI being automatically included in personal loan quotations, without customers’ permission.

The Competition Commission is expected to announce sanctions early next month against the banks for the £1.5bn of allegedly excess profits they have made from the sale of PPI.

It is also expected to say that the sale of PPI is uncompetitive because it is sold to a captive market whereby customers havelittle choice but to buy it from the bank offering them a loan.

If the banks are forced to sell PPI separately or banned from selling it altogether, they are expected to recoup the lost revenue elsewhere, including increasing the interest rates they charge on personal loans.

The market is worth £5.5bn a year and in a provisional announcement earlier this year, the Competition Commission accused the banks of making profits of £1.5bn in excess of a reasonable rate of return for selling this product.

The Financial Services Authority has already fined a number of companies for PPI mis-selling, including HFC bank, an HSBC subsidiary and Land of Leather.

The Competition could impose various sanctions on the banks next month, including setting a price cap, banning banks from selling PPI or introducing more transparent sales practices.

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Think before you buy your holiday money

As the holiday season gets underway,  it’s worth checking out when, where, and which currency to buy because restrictions can apply both on advance purchase and when you return from holiday.

You may find that your country of destination does not allow you to buy currency in advance and may restrict the amount you can take out of the country at the end of your holiday.

“Many holidaymakers get caught out by coming home with currencies that their high street bank won’t buy back, leaving them with large sums of essentially worthless notes,” says Mike Smith, marketing director at the International Currency Exchange. “There are a number of currencies that could trip up travellers, so it’s really worth doing some research before exchanging money.”

The Bahamas has currency restrictions whereby visitors are only allowed to take B$200 (Bahamian dollars) into the country - or  around £105. US dollars are widely accepted, so it is best to use these where possible and spend any local currency before you leave.

It’s easy to assume that all countries in the EU will take euros, but this isn’t the case.  Despite joining the EU in 2004, Poland doesn’t accept euros - you will still need to convert into Polish zloty.

By contrast, even though Morocco is not a member of the EU, euros are widely accepted in the major tourist centres, but you will still need Moroccan dirhams off the beaten track. 

 The latter cannot be bought or sold in the UK, so  only exchange small amounts into dirhams and convert any unused local currency into sterling before leaving the country.

Mike Smith says: “Holiday destinations are becoming more and more exotic, but travellers need to be aware that not all currencies are readily available and the amount they can exchange may also be restricted. We advise people to change small amounts of cash if they’re not sure and spend or exchange the local currency before coming back.”

For more useful tips on currencies visit www.iceplc.com

In the meantime, here’s a useful list of dos and don’ts for some of the more exotic holiday destinations.

· Cape Verde: Cape Verde Escudo cannot be bought or sold in the UK. You can buy Escudos when you get there, but cannot convert it back into Sterling before returning to the UK so only exchange small amounts.
· Costa Rica: Costa Rican Colon cannot be bought or sold in the UK. Take US Dollars and traveller’s cheques, which can be changed once there. Sterling is difficult to change there and Colones cannot be bought back.
· Cuba: You cannot buy Cuban Pesos in the UK and cannot take them out of the country. Take Sterling as US Dollars are no longer accepted.
· Gambia: Travellers can buy Gambian Dalasi in the UK, but they will probably get a better rate in The Gambia. Some travellers cheques incur a charge.
· Haiti: There are no restrictions on taking Haiti Gourdes in and out of the country, but they are hard to buy in the UK. US Dollars are accepted everywhere – Euros and Canadian Dollars are also easily exchanged.
· India: Rupees are not supposed to be traded in the UK, but most bureaux will sell them. You can exchange them back on your return, but nothing less than 100 Rupee notes.
· Maldives: Maldivian Rufiyaa have no restrictions, but are hard to buy in the UK. There are no cash machines in the Maldives so take US Dollars, which can be exchanged at hotels and resorts.
· Morocco: Moroccan Dirhams cannot be bought or sold in the UK, but Euros are widely accepted. Exchange unused Dirhams back into Sterling at the airport before coming home.
· Nepal: You cannot buy Nepal Rupees in the UK and it is illegal to import or export the currency. Visitors are required to pay bills in foreign currency (Sterling, Hong Kong Dollars, Singapore Dollars and US Dollars). Tourists can only exchange their foreign currency with authorised dealers and must keep the receipts until they leave. Visitors must exchange a minimum of US$20 per day of stay into local currency . Up to 15% of the amount exchanged during their stay may be reconverted.
· Poland: Euros are not accepted, but Polish Zloty can be obtained at cash machines or before travelling. Money can be easily changed in Poland with independent cambio offices downtown giving the best rates.
· Romania: Money may be exchanged at banks, international airports, hotels or authorised exchange offices. ATMs are available and traveller’s cheques are accepted, preferably in Euros or US dollars. Travel with some Euros in cash in case of difficulty using credit cards.
· Seychelles: Local currency cannot be bought or sold in the UK. Take Sterling, Euros or US Dollars.
· Sri Lanka: Visitors can only take about £26 worth of Sri Lankan Rupees in and out of the country. Only change foreign currency at authorised exchanges, banks and hotels. They must be endorsed on the visitors Exchange Control D form. The rate of exchange is better for traveller’s cheques than for cash so take traveller’s cheques in US Dollars or Sterling.
· Tanzania: Local currency cannot be bought or sold in the UK. Take Sterling, Euros or US Dollars.
· Tunisia: Local currency cannot be bought or sold in the UK. Take Sterling, Euros or US Dollars.
· Venezuela: The import and export of the Venezuela Bolivar is permitted in small amounts, but US Dollars are widely accepted, so take cash and traveller’s cheques. Only use regulated bureau de change to buy currency.

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