Small businesses fail to maximise returns on spare cash

Small businesses no doubt suffer at the hands of the banks when it comes to borrowing, but they could do more to help themselves to maximise the returns on their spare cash, according to research  by Standard Life Bank.

The latter found that, on average, SMEs hold £12,630 in low-paying business current accounts, with one in five holding over £20,000 in such accounts. Nearly a third of SMEs didn’t even know how much was in their current account.

Half of the 500 managing directors and finance directors questioned said they were unhappy with the interest paid on their current accounts, with some of the latter paying less than 2 per cent. Over a third said they didn’t have a separate business savings account, and of those that did, one in four said they rarely, or never, used it.

There are number of high paying business current accounts, such as Alliance &Leicester Commercial Bank’s Free Business Account, paying 5.10 per cent, and Bank of Scotland Business Banking paying 4.75 per cent on its Total Business Account 2, both on deposits of just £1.

Standard Life Bank yesterday launched a new Business Bonus Savings Account, paying 5.25 per cent, for the first six months, thereafter reverting to 3.65 per cent for customers that have not previously held a Business Bonus Account with the bank.

The Business Bonus Savings Account requires a minimum opening deposit of £1,000 with a maximum investment of £10 million.

For businesses which are able to tie up funds for a fixed term, Secure Trust Bank is paying 6.57 per cent on its 60 day notice account, on a minimum deposit of £10,000.

Elsewhere, Ipswich Building Society is paying 5.75 per cent on its Premier Deposit 2 account on 7 days’ notice, and West Bromwich building society 5.70 per centon its 7 Day Corporate Deposit account.

For more on business banking charges and interest rates visit:
http://www.fsb.org.uk/news.asp?REC=2582

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Are our savings safe?

The shotgun takeover of HBOS by Lloyds TSB has sent shock waves throughout the nation as everyone worries about the fate of their savings and deposits.

 With 30m customers between them, there can’t be many adults in the UK who don’t have a financial relationship with one, or both, of these institutions.

While most people have welcomed the stability (albeit probably temporary) that this decisive move has provided, the question on everyone’s lips is: “Are my savings safe?”

The Government’s role in encouraging the takeover is a positive signal that it will stand behind the new merged institution, come what may.

After all, what Government wants to see millions of customers besieging Halifax branches for the return of £260bn in retail deposits? It doesn’t bear thinking about.

That said, cash deposits are only protected up to £35,000 under the Financial Services Compensation Scheme and then only  “per authorised institution,” not “per account.”

This situation was already unsatisfactory, even before the takeover of HBOS by Lloyds TSB because it already owns a whole slew of brands which all come under  one FSA authorisation. 

These include Halifax, Birmingham Midshires, Saga, Intelligent Finance, Saga and the AA.

This means that if you have savings with any of these institutions, the maximum you could claim in the event of their demise would be £35,000 in total, not £35,000 per brand.

Elsewhere, Lloyds TSB and Cheltenham are jointly authorised, as are First Direct and HSBC, Yorkshire and Clydesdale banks, Abbey and Cahoot, Bank of Ireland and the Post Office, the Co-op and Smile.

The exceptions are Royal Bank of Scotland which is separately authorised from Nat West, and Abbey which is independent of Cater Allen, its private bank.

So not much comfort if you have large deposits with most of these banks.

Defaqto banking consultant, David Black, recommends that savers limit their deposits to around £33,000 per authorised institution 
because the FSCS will pay interest up to the date of closure.

If you want to check out the authorisation status of a financial insitution, visit:

http://www.fsa.gov.uk/register/home.do

Check out the best instant access accounts:
http://www.defaqto.com/consumer/savings-accounts/instant-access-accounts.aspx
Best regular savings rates:
http://www.defaqto.com/consumer/savings-accounts/regular-savings-accounts.aspx

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UK based foreign currency accounts all the rage

With an estimated 211,000 British households owning a holiday home overseas, according to research group Mintel, it is small wonder that demand for UK-based foreign currency accounts is soaring.

The vast majority of Brits own holiday homes in France, Spain and the US, so having a euro or dollar account to pay local bills can be a godsend.

While it is perfectly possible to set up a bank account in the country where you own a holiday home, language problems and exorbitant charges forbasic banking services in some European countries can make a UK-based foreing currency account much more attractive.

Cater Allen Private Bank’s multi currency account has a minimum opening balance of £5,000 (or €10,000 or $10,000) but there is no requirement to hold other assets at the bank.

A ‘deferred debit’ Visa card  enables you to withdraw cash from overseas cashpoints at no cost.The card can also be used for overseas spending, with funds only debited from your account at the end of the month.

You can also switch between euros, dollars and sterling at no explicit cost, although the exchange rate will typically be 1 per cent less than what a wholesale foreign exchange  provider would give you.

Interest payable on balances is up to 3 per cent on balances of €500,000, but no interest is paid on balances below £10,000, €10,000 and 10,000.

While this may not look generous, it compares well with most European bank accounts which pay little, or no interest, on current account credit balances.

The account levies £5 or more for handling foreign cheques and fees start at £15 for electronic foreign currency payments (again far cheaper than in continental Europe).

Citibank offers foreign currency accounts in most major currencies, although interest is typically less than 1 per cent. Its US Dollar Savings Account pays a paltry 0.5 per cent interest on balances up to $49,999. 

FairFX and CaxtonFX offer pre-paid cards, which allow you to lock into euro or dollar exchange rates and spend the funds loaded onto the card later, although no interest is payable on these balances.

For foreign purchases on credit cards, the best are Nationwide’s Gold Visa and Abbey’s Zero credit cards which charge no foreign exchange loading. For cash withdrawals from foreign ATMS, use a Nationwide Flex account Visa card.
For more information:
www.caterallen.co.uk
www.caxtonfx.com
www.fairfx.com
http://www.nationwide.co.uk/creditcard/default.htm
http://www.abbey.com/csgs/Satellite?pagename=Abbey/GSDistribuidora/GS_Home

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OFT brands overdraft charges unfair

The Office of Fair Trading (OFT) has written to the main UK retail banks stating that their overdraft charges are ‘probably unfair,’ as part of  its ongoing investigation into default charges.

In April , the High Court ruled that the OFT had the right to scrutinise the fairness of banks’ current account charges, following claims by hundreds of thousands of disgruntled bank customers that they had been charged excessive amounts for going into the red.

Many of these claims ended up in the small claims courts, triggering chaos because each case had to be judged on its own merits as county court judgements do not set a precedent.

The OFT says it has written to all the banks whose charges it has been investigating in order to start a dialogue and to ascertain which issues may need to be resolved in court.

Pending the outcome of the OFT’s legal challenge, all pending bank charge complaints have been put on hold and customers can expect years of legal wrangling because four more High Court decisions are yet to come.

These include a High Court  ruling, which is expected soon, as to whether the OFT can also investigate the fairness of overdraft charges levied by banks in the past and whether these were unfair penalties under common law and under the 1999 Unfair Terms in Consumer Contracts regulations.

The banks, meanwhile, are to appeal in October against the OFT’s initial High Court victory in April and in late 2008 or earl 2009, a High Court hearing is expected to consider whether bank overdraft charges are unfair.

An earlier investigation by the OFT into bank accounts generally found that overdraft charges generated an income for the banks of £2.6bn a year.

In the meantime, if you are fed up with your bank, switching accounts has never been easier. For details on the deadlines which banks must adhere to when you ask to switch banks,  see page 11 of the banking code:
http://www.bankingcode.org.uk/pdfdocs/PERSONAL_CODE_2008.PDF

To compare accounts, visit Defaqto’s unique Compare Tool:
http://www.defaqto.com/consumer/current-accounts/compare-current-accounts.aspx

Kauphting Edge’s online account is currently paying 6.55 per cent AER:
http://www.kaupthingedge.co.uk/

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Overdraft complaints put on hold for another six months

The long running dispute between disgruntled bank customers and the high street banks over unauthorised overdraft charges shows no sign of an early resolution.

At the beginning of July, Mr Andrew Justice Smith announced at the end of a three day hearing, that no immediate ruling would be made regarding banks’ historic overdraft charges.

The High Court case had heard arguments on whether charges going back for years can be challenged by bank customers.

In the meantime, tens of thousands of cases brought by bank customers for the refund of bank charges have been held in abeyance, since the Office of Fair Trading and eight banks agreed on a test case in July 2007 to clarify the dispute.
The OFT has been seeking legal confirmation that it can rule if bank overdraft charges of up to £35 per item are fair or not, while the banks are fighting to maintain the £3.5bn a year of income they generate from customers going into the red without permission.

The banks are already appealing against the judge’s initial ruling that the OFT can assess whether the banks’ current fee agreements with their customers are fair or not.

At the hearing at the beginning of July, the judge said he needed time to consider the arguments on whether the fees banks have charged historically can be assessed for fairness and did not give a time when he would announce his decision.

Meanwhile, the Financial Services Authority has  extended for another six months, pending the outcome of the High court case, the ‘waiver’ of its normal rules,  whereby banks are required to deal with complaints promptly.

The waiver means that banks are not required to handle complaints relating to unauthorised overdraft charges within the time  limits set out under the FSA’s dispute resolution procedure.

But the watchdog says it will review the waiver again before the end of January 2009.

The regulator has also issued guidance stating that banks should waive future overdraft charges and not enforce past ones in ‘hardship’ cases, defined as being where a customer’s debts consist largely of previous overdraft fees.

But campaigners have hit back saying that the further delay before the tens of thousands of county court cases can be heard is unacceptable.

David Black, Defaqto banking principal said: “The case is likely to drag on for years as it may be referred to the European Court.  The ultimate result is likely to be the end of free banking as we know it.”

In the meantime, disgrunted bank customers can always switch to another bank. Take a look at the Defaqto current account Compare Tool:

http://www.defaqto.com/consumer/current-accounts/compare-current-accounts.aspx

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Banks take another bashing from the OFT

Retail banks are in trouble again with the Office of Fair Trading  -   this time over current accounts, with the watchdog accusing them of  levying opaque charges, totalling £8bn a year.

 OFT chief executive, John Fingleton, accused the banks of   “charging more and more for things we can’t see” on the BBC’s Radio 4 Today programme this morning and that personal bank account holders were paying an average of £152 a year for the privilege.

He accused the banks of charging the most financially stretched individuals the most, with 1.4m customers paying over £500m in charges - or an average of £357 a year.

Today’s OFT report shows that of the £8bn revenue banks receive from current accounts,  £2.6bn derives from overdraft charges and £4.1bn from the difference between the interest banks earn on customers’ in-credit balances and the lower rate of  interest they pay to customers.

Mr Fingleton said that three out of four customers have no idea how much interest they are earning on their accounts and that the complexity of the charges made it difficult for customers to compare accounts.

“Few customers know how much they will be charged either before or after costs are incurred. To switch accounts, people need to know the average monthly balance on their account which only the bank can tell them. The complexity and lack of transparency mean people have little incentive to switch,” he said.

But the British Bankers’ Association hit back saying that free in-credit banking was almost unique to the UK and that those customers who don’t go overdrawn can get exceptionally good deals.

A case in point is the Lloyds TSB Classic and Classic Plus accounts which are currently paying 6 per cent on in-credit balances up to £2,500, despite base rate being at 5 per cent.

That said, many banks pay as little as 0.1 per cent on current accounts, particularly where the customer pays in small amounts or less than £500 a month.

Elsewhere, the legal fight between consumers and the banks over the fairness of overdraft charges looks set to be a drawn out battle lasting several years.

David Black, Defaqto banking consultant, comments: “I expect we will see a cap on overdraft charges and eventually the banks will recoup this revenue by ending free in-credit banking.”

In the meantime, you can compare account features in detail by using the Defaqto current account Compare Tool:

http://www.defaqto.com/consumer/current-accounts/compare-current-accounts.aspx

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All change on the current account front

It may be doom and gloom on the property front, with 23,000 households reported to have fallen into negative equity in the last year, but anyone with money to deposit should cash in while the going’s good.

Banks and building societies are falling over each other in their eagerness to win a slice of your savings because of the ongoing credit crunch and the scarcity of funds in the wholesale markets.

Lloyds TSB has just increased the rate on its ‘Plus’ current accounts from 4 per cent to 6 per cent gross AER for existing customers, and those taking out a new account before 13 July 2008.

Plus accounts will pay up to 6 per cent gross AER on balances up to £2,500, providing you pay in at least £1,000 a month. The catch is that the interest will drop by 2 per cent at the end of 12 months (4 per cent gross AER currently).

The offer is available on Lloyds TSB’s  Classic account which has no fee and Lloyds TSB’s Gold, Platinum and Premier accounts, which provide extras such as AA breakdown cover, travel insurance and mobile phone insurance for a monthly fee.

Both existing and new customers have to ask for the 6 per cent rate to  be applied to their account by ringing 0845 3000 000 or visiting www.lloydstsb.com

Elsewhere, the ongoing legal wrangle between the OFT and a group of high street banks over what is a fair level for overdraft charges is already having a beneficial effect for customers.

Barclays Bank is to cut the amount it charges customers who exceed their authorised overdraft limits to £8 for each transaction. Customers will also be allowed a temporary authorised overdraft limit of £22, called ‘Personal Reserves’ for up to five days each month.

Barclays currently charges £30 for unauthorised but guaranteed payments (such as direct debits and standing orders), £35 per day for exceeding an agreed overdraft limit, as well as 27.5 per cent interest.

Barclays is to launch ‘Personal Reserves’ to all 11 million Barclays customers from August 18. Anyone exceeding the £22 free buffer zone will be charged £8 for each unauthorised payment, up to a maximum of £40 a day.
 

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Financial Ombudsman sees upsurge in complaints

There has been a 30 per cent rise in the number of complaints made to the Financial Ombudsman Service (FOS), with a total of 123,089 formal complaints being made in the 2007-08 financial year.

The increase was attributed to a surge in complaints about bank charges (31,618) and payment protection insurance (PPI) generating 10,652 requests for compensation.

This  followed widespread publicity about banks being sued in the county courts over excessive overdraft charges and an OFT investigation into PPI mis-selling.  Other major sources of discontent were credit cards (41,123) and mortgage endowments (13,778).

But the FOS stopped dealing with overdraft charge complaints in July 2007, following an agreement between the banks and the Office of Fair Trading that all new cases should be stayed until legal issues surrounding the fairness of overdraft charges case were resolved in the High and Appeal Courts.

As a result, 14,000 bank charge complaints are pending at the FOS and are unlikely to be heard until late 2009.

As for PPI claims, Which? magazine says that as many as two million people may have been mis-sold PPI policies in the past five years, so if you think you have been mis-sold a policy you should contact your lender for a possible refund.

19 per cent of all complaints to the FOS came from claims handling businesses which handle complaints on behalf of consumers in return for a hefty chunk of any compensation achieved. The FOS said that, in some cases, complainants were not being represented properly.

The FOS report says: “In the specific context of pension related complaints involving Serps [the State Earnings Related Pension Scheme], we have seen a significant number of cases this year where some claims-management companies have given consumers unrealistic expectations of large sums of compensation in cash, without appearing first to have properly assessed the actual merits of the individual cases.”

David Cresswell, a spokesman for the FOS says that 80 per cent of PPI complaints to the FOS were upheld in favour of the consumer, compared to only 32 per cent for mortgage endowments. 

For current account and credit card complaints, 84 per cent and 79 per cent respectively were upheld in favour of the complainant, but in other areas, financial services firms’ and providers’ decisions were supported by the Ombudsman.

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Bank charge disputes will run and run

 A High Court judge has ruled that the Office of Fair Trading (OFT) can apply consumer contract regulations to decide if bank overdraft charges are fair or not.

But the long awaited ruling will do little to unblock the log jam of disputes between banks and their customers which have been kept on hold at county courts up and down the UK since July last year.

Mr Justice Andrew Smith said that his ruling did not necessarily mean that the banks’ overdraft charges were unfair, leaving the door wide open for further test cases against individual banks for unfair and excessive overdraft charges.

Since the row over bank charges first erupted in 2006, hundreds of thousands of aggrieved bank customers have taken their banks to the county court in a bid to reclaim penalty charges for overdrafts.

The BBC estimates the banks refunded about £784m to nearly 378,000 customers in 2007, but analysts at Credit Suisse estimate  the potential bill could be as high as £5bn.

Because of the number of claims was blocking up the county courts and the fact that county court judgement do not set a precedent, the OFT agreed in July 2007, with seven banks and the Nationwide building society, to bring a test case in the High Court to decide whether the OFT had the power under consumer contract regulations to regulate overdraft charges.

Further High Court hearings are expected in order to bring some clarification as to what is a fair level of charges. Banks typically charge £25-30 for a bounced cheque, but an ex Yorkshire Bank employee told the BBC last year that the actual cost to the bank of dealing with unauthorised overdrafts was just £2 per cheque.

The OFT has successfully forced banks to cut their credit card default charges to no more than £12 last year and earlier this month it ordered Clydesdale Bank to reduce penalty charges on its store cards from £22.50 to £12. It remains to be seen if it is as successful with bank overdraft charges.

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