Financial services news round up

Extreme economic turbulence  continued to dominate events in  October as concerns over the financial stability of banks, building societies and insurance companies intensified.
 
The FSA said it was keeping a wary eye on life companies, as life assurers suffered from a steep decline in the value of their portfolios of equities, bonds and commercial property.
 
Analysts, Fox Pitt Kelton, correctly predicted that Aegon and ING were among the most vulnerable and both received capital injections from the Dutch authorities to strengthen their balance sheets by the end of the month.
 
The FSA relaxed some of its capital requirements for life assurers to prevent them having to sell equities in a falling market. Some annuity advisers called for the  age 75 annuity purchase rule to be waived temporarily because of the financial crisis, but to no avail.
 
The UK Government increased compensation on savings accounts to £50,000 per person and per UK authorised institution, following the collapse of three Icelandic banks. However, it agreed to guarantee UK-based retail deposits in Icelandic bank accounts up to 100 per cent.
 
For investors in the Icelandic banks’ offshore accounts, such as in the Channel Islands and the Isle of Man, the situation was less clear. IFAs with clients in offshore bonds, Sipps and SSASs were frantically trying to establish what compensation, if any, was available at the time of writing.
 
There were also concerns about money held in AIG Life’s UK enhanced fund which is to close on 15 December. Investors have the choice of withdrawing their investment or transferring it to a protected recovery fund.
 
Market value reductions were imposed on with profit policies provided by Friends Provident, Scottish Widows (15-20 per cent) and Norwich Union (13-22 per cent).
 
Elsewhere, as the industry awaits the final version of the Retail Distribution Review, financial adviser firm, Lighthouse, called for the review to be delayed due to the current financial crisis.
 
The Association of Independent Financial Advisers attacked the ABI’s attempt to undermine the sales/advice split proposed in the latest version of the RDR and warned that, if successful, this would lead to more mis-selling. Instead, it called for tied and multi-tied agents to be placed  under the ’sales’ banner.
 
The Pensions Bill, which continues its tortuous journey through Parliament, included changes which will allow people to buy back 9 missing years of National Insurance Contributions if they retire before 2010, and 6 years if they retire after 2010.
 
However, potential entitlement to superior benefits via entitlement to the  pension credit or via a spouse’s basic state pension, mean that many individuals will need advice as to whether it is in their interests to pay for missing years’ contributions.

Scottish Life’s pension guru, Steve Bee, highlighted the fact that the State Second Pension ( S2P) will soon become a flat rate top-up and that the loss of the earnings-related second pension will be a big issue for many middle earning employees.
 
With the relaxation of the self-investment rules for protected rights funds on 1 October, the FSA warned advisers to ensure they give suitable advice when transferring protected rights into Sipps.
 
As part of the latest ministerial reshuffle, Rosie Winterton became Pensions Minister, replacing the highly regarded Mike O’Brien, while Paul Myners became City minister, requiring him to step down from his role at the  Personal Accounts Delivery Authority.

This led some commentators to predict the launch of personal accounts might have to be pushed back from 2012.
 
Elsewhere, the Financial Ombudsman Service announced plans to ‘name and shame’ financial firms with poor complaints handling statistics, while the FSA failed in its bid to use human rights legislation (which guarantees individual privacy) to block a freedom of information request about the ‘Lautro 12′ life offices. 
 
The FSA hit back saying that the Tribunal needs to consider its other arguments before the IFA Defence Union can claim victory.  But the IFADU said it was confident the information would be disclosed and that it would set up a fighting fund to investigate whether advisers can sue the regulator and the life offices.

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September financial services market overview

The near collapse of the global banking system in September left financial advisers stunned as they tried to come to terms with the implications of recent events for their businesses and clients.

UK and global insurers revealed over £1.5bn of exposure to Lehman Brothers and insurer AIG, with Axa, Aegon and Aviva declaring exposure to both, while Friends Provident, Zurich Financial and Royal Liver confirmed exposure to Lehman Brothers only.
 
IFAs scrambled to assess the potential losses for clients’ capital invested in structured products underwritten by Lehman Brothers, such as those offered by Meteor, Arc, NDF and DRI.

The takeover of HBOS by Lloyds TSB raised the prospect of a new super bank controlling 28 per cent of the UK mortgage market, leading to adviser concerns over competition and cuts in
procuration fees. 

Advisers also wondered about the future of Swip and Insight’s multi-manager propositions and the new bank’s plans for the protection market, when the two banks merge with an 18 per cent share of the life insurance market once the Scottish Widows, Clerical Medical and Halifax Life brands are all under one roof.

The Investment Management Association issued a warning about the lack of transparency and performance information on retail structured products and the FSA was severely criticised for allowing structured products to go unregulated.

On the Retail Distribution Review front, Financial Services Consumer Panel chairman, Lord Lipsey, said he thought the FSA would seek a middle way on the strict division of sales and advice set out in the interim RDR report.

Simply Biz chairman, Ken Davy, called for the RDR to allow advisers to have the choice of gaining a diploma or equivalent qualification within six years or working under the supervision of a qualified adviser.

A mandatory deadline for higher qualification in the final RDR report would force 10- 30 per cent of IFAs out of the industry, Davy said.
 
But the Personal Finance Society said the number of advisers who hold the chartered financial planner qualification had leapt by 50 per cent in the last 12 months.  The Society also established a group of pensions experts to lobby HMRC for greater clarity on QROPs regulations.

Advisers welcomed the FSA’s decision to investigate absolute return funds with regard to their development, risk management and Treating Customers Fairly, while IFA firm, Hargreaves Lansdown, said it did not think the FSA’s ban on the short selling of 32 financial stocks until 16 January 2009 would adversely affect these funds. 

Elsewhere, APCIMs attacked the FSA for failing to do an adequate cost-benefits analysis of its TCF requirements.

Meanwhile, the Lib Dems at their party conference vowed to tackle the disincentives to save via personal accounts, axe higher rate relief on pensions, urge the FSA to fund a system of generic advice via an industry levy and endorsed equity release as a way of boosting pensioner incomes.

Pensions Minister Mike O’Brien said the Government would report on the effect of means-testing in December and dismissed the ‘wild claims’ that had been made about the number of people likely to be affected.

Meanwhile, research by Fidelity revealed startling differences on the returns of mainstream funds over a five year period, depending on the fund wrapper used. Highest returns were from collective funds, followed by offshore and onshore bonds due to the CGT changes effective since April 2008 which make collective funds more tax efficient for most investors.

The Irish Government’s decision to guarantee the retail deposits held by six of  Ireland’s largest financial institutions ratcheted up the pressure on the UK Government to do likewise.

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Car insurance premiums set to rise

Away from the financial markets, and assuming that we will won’t all be selling out cars next week because of a 1929-type stockmarket collapse, car insurance premiums look set to rise.

This is the view of Defaqto insurance consultant, Mike Powell, whose recently published report  on the car  insurance market, “Difficult Times Ahead,” comes to the conclusion that the current, the highly competitive level of car insurance premiums is simply unsustainable.

In 2007, insurers made a loss on motor insurance for the thirteenth consecutive year. Insurers took in £10.5bn in premiums, but with £8.2bn paid out in claims, and with the cost of administration and commissions added on, insurers made a loss of £263m last year.

According to consultants, Deloitte, insurers had to release £1bn from prior year reserves in order to stem these underwriting losses.

So why have insurers allowed this state of affirs to continue for so long? The answer, according to Mike Powell is that car owners are great for selling other insurance products to.  If you own a car, you will probably have other things you want to insure such as your house and its contents, travel, pets and so on.

Another reason is that car owners are very cost sensitive and are willing to shop around online to get the cheapest premium.  Aggregator web sites have enabled car owners to compare multiple quotes, making it difficult for insurers to raise their premiums.

However, the situation may have reached a tipping point because of the rise in personal injury claims which is costing insurers a small fortune.

Powell says: “If it continues like this, how long will insurers be able to stay in the market?

“Providers will either have to raise their premiums or withdraw from the market. In any case, cheapest is not always the best. It’s only whenyou come to make a claim that you know whether you policy is any good.”

Visit Defaqto’s unique car insurance comparison tool:
http://www.defaqto.com/consumer/insurance/motor/compare-car.aspx

Read the Defaqto guide to car insurance:
http://www.defaqto.com/consumer/insurance/motor.aspx

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Mis-selling of PPI continues apace

It’s a shocking fact, but payment protection insurance (PPI) continues to be mis-sold despite acres of bad publicity about this product in recent years.

PPI is a voluntary insurance which pays off credit cards, personal loans and mortgages if you are unable to work because of accident, sickness or unemployment. But it typically only covers you for one or two years and is normally only suitable for people who are employed.

The self employed, unemployed and contract workers are not usually eligible to make a claim but thousands of people have bought these policies without realising this.

In addition, a Which? survey recently found that 1.3m people had bought PPI in the mistaken belief that it was compulsory if they wanted to take out a personal loan, credit card or mortgage.

Which? estimates that £970m is being spent on PPI each year, much of it bought by default because some providers automatically include the cover in quotations.

In June this year, the Competition Commission calculated that customers were being overcharged because they are unable to shop around at the point of sale. It also found that PPI is so profitable (generating £1.5bn in excess profit) that it has been subsidising cheap personal loans.

Numerous retailers and banks, such as Land of Leather and HFC have been fined for mis-selling PPI, yet the bad publicity has not prevented people from continuing to buy inappropriate cover.

But Defaqto head of Insight, Brian Brown, warns policyholders not to cancel existing cover if you have appropriate cover in place. “Providing you definitely want the cover and have the right policy for your needs and circumstances, at a time of rising unemployment, now is just the time when you might have need of it.”

If you want long term insurance to protect your income if you are unable to work because of illness, you may wish to consider income payment protection insurance, which is more expensive but can provide cover up till retirement.

For more on income payment protection insurance read our guide

http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For more on payment protection insurance (PPI):

http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

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Adviser news round up - August 2008

Adviser news round up

Personal accounts dominated the news in August as the Government announced that its research into the effect of means testing on personal accounts showed that individuals with less than 20 years until retirement in 2012 and earning up to £25,000, will see hardly any benefit from personal accounts.

Individuals in these circumstances would see returns of between only 1-3 per cent greater than if they did not save in the scheme. Someone on £10,000 a year, after 20 years of auto-enrolment in a personal account, paying 4 per cent of earnings each month, would be only £2 better off a week, according to the DWP figures.

Industry experts seized on the figures as proof that low earners in this position would be better off saving in an ISA, savings gateway or simply paying off debt rather than being automatically opted into Government’s new flagship scheme which is due to start in 2012.

Scottish Life, head of pensions, Steve Bee said that improving the basic state pension would be a far more cost efficient way of achieving a decent replacement rate of 84 per cent, than personal accounts which might provide a replacement rate of 92 per cent, but at a cost of savings over 40 years.

Standard Life’s John Lawson attacked the DWP for abandoning its discussions with pension providers about an acceptable quality test for existing pension schemes in 2012, but a spokesperson for Aegon insisted that the talks were ongoing.

The solution put forward by a number of trade bodies, including the Association of British Insurers, would have allowed employers to certify that the majority of their employees would be as well, or better off, under their existing pension arrangements than they would be in personal accounts.

Such a test would allow schemes to continue using their existing definitions of pensionable earnings and would only require companies to review their pension arrangements against personal accounts every three years.

Failure to agree would mean that employers would have to measure contributions to their existing schemes against what would be required under personal accounts, and in the event of a shortfall, reconcile any differences through top-up payments.

There was also concern over the future of Qrops in the wake of HMRC striking off three Singaporean Qrops from its permitted list and some expatriate advisers warned of a potential mis-selling scandal.

Elsewhere, the FSA is to delay publication of its feedback report on the RDR discussion paper until November 2008 (previously due in October) to allow its recently appointed MD of retail markets, Jon Pain, to settle into his new role.

Following the upsurge in cases of mortgage fraud, the FSA said it is considering regulating every individual mortgage broker and making all IFAs giving mortgage advice subject a separate approved person status for mortgages.

The extra cost of bank regulation in the wake of the Northern Rock debacle means that the FSA might exceed its budget this year and the industry could face fee rises in 2009 and 2010.

The ‘treating customers fairly’ regime came under attack from Nick Prettejohn, chairman of the Financial Services Practitioner Panel, who said it was taking up too much of the FSA’s resources.

Elsewhere, a Standard Life survey showed that nearly 70 per cent of advisers believe they can achieve a diploma standard qualification within three years and 83 per cent within five years.

In a sign that investors are diversifying their investments, the IMA said nearly half of total net return fund sales in Q2 2008 were attributable to fund of funds, while tracker funds saw a net outflow of £700,000.

Norwich Union said it is looking to enter the variable annuity market, following similar announcements from AXA and Standard Life.

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Mixing and matching the answer to retirement flexibility

A  host of ‘third way’ retirement products and US-style variable annuities have been launched in the UK over the last two years, driven by historically low annuity rates and a desire for greater financial flexibility in retirement.

The players include The Hartford, Lincoln National, Met Life, Living Time (AIG), Canada Life, Aegon/Scottish Equitable and the Prudential. Standard Life and Axa are expected to enter the market later this year.

Most of the new products fall somewhere between annuities and Unsecured Pensions - the latter being a form of  income drawdown, the facility to keep your pension fund invested in the stockmarket, while drawing an income, instead of buying an annuity.

The US-style variable annuities involve an insurer providing a minimum guaranteed income for life which can  ratchet up if the underlying funds rise in value.

This sounds great in theory, but guarantees come at a cost and this has been the main criticism of the new wave of ‘third way’ retirement products.

The guarantee will only benefit you if your fund would otherwise have been exhausted by withdrawals and/or falling stockmarkets before you die.

Insurers offering these products that you are far more likely to outlive your assets than you realise and that the cost of the guarantee represents good value.

Many financial advisers, however, beg to differ, saying that the present roster of products are too expensive to be worthwhile to pensioners.

Research from Fidelity conducted in October 2007 appears to support this view. Fidelity calculated that the probability of a 65 year old man exhausting his capital by the time he reaches age 95 is almost one in 16.

This assumes that he withdraws 5 per cent from a £50,000 fund with a 1 per cent annual management charge and is invested  50/50 in bonds and equities. By adding on a 1 per cent charge for a guarantee, the probability of the fund being exhausted increases to one in five.

But a 65 year old may not live to age 95 anyway. When a 65 year old’s life expectancy is factored in, the odds lengthen to a one in 50 chance, but only if he was not paying for a guarantee throughout the term of the product.

So while these third way products are a welcome innovation, they need further refinement before they become attractive to those reaching retirement today.

Retirees can secure similar guarantees and flexibility by mixing and matching their pension fund and savings via a mix of annuities (with profit, unit-linked, index-linked and so on) and Unsecured Pension (an Alternatively Secured Pension after age 75).

This strategy avoids having to pay for costly guarantees and leaves the retiree with greater flexibility to cope with changing circumstances, such as death of a spouse and the need for nursing care in their final years.

For more on your options at retirement, read the Defaqto guides:
http://www.defaqto.com/consumer/pensions/your-options-at-retirement.aspx
http://www.defaqto.com/consumer/pensions/your-options-at-retirement/guide-your-options-retirement.aspx

Try out the Defaqto Annuity Calculator:
http://www.defaqto.com/consumer/pensions.aspx
 

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Income protection with flexibility and after care

Insurers are under pressure to ‘treat their customers fairly’ so it is good to see Norwich Union doing just that with its revamped income protection plan which provides flexibility and strong after care service.

Income protection is an insurance which pays out if you are too ill to work for a long period. If you are so ill that you can’t ever work again, it will pay out until retirement.

You can choose the level of earnings you want to be paid while off sick. There is a selection of eight deferment periods  of between 4 and 112 weeks (the time before payments kick in) so that you can dovetail the policy with any existing cover you may have through workplace benefits or existing savings. 

The plan is also flexible in that you can choose for it to pay out until any retirement age between 50 and 70, which is good news if you intend to continue working in retirement.

Guaranteed (fixed) or reviewable premiums are available, as is indexation of benefits in line with RPI. There are also no standard exclusions.

The maximum payout is 60 per cent of the first 25,000 of annual earnings and 50 per cent of the remainder up to £180,000 -  one of the highest benefit levels in the market.

Another attractive feature is the rehabilitation service, which gives you access to trained medical staff to help you get back to work.

On the downside, if you want to extend existing cover, you may have to set up a new policy to reflect your current state of health, which could mean an increase in premiums.

Defaqto life and protection principal, Ben Heffer, says: “Where NU has something new to add is in the area of claims management, in that claims are dealt with over the phone by a dedicated team of claims advisers. Policyholders have access to an online and telephone-based health management tool, including 24 hour GP helpline and Stress Helpline.”

Income protection is a complex product and independent financial advice is strongly recommended.
To find an IFA in your area visit:
www.unbiased.co.uk

For more income protection, read the Defaqto guide:
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx
 

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Windfalls for NU policyholders

A million Aviva policyholders in two of Norwich Union’s with-profit funds are to be made offers of windfall payouts of, on average, £1,000.
 
About 700,000 people could receive between £400 and £1,000, and another 220,000 could get a payout of between £1,000 and £3,500 if they accept. The payouts, worth a total of £1bn, follow lengthy negotiations between policyholder advocate Clare Spottiswoode and the management of Aviva (formerly known as Norwich Union).

The offer only applies to investors in two of Norwich Union’s oldest funds - CGNU Life and CULAC with-profits funds, who hold endowment policies, pension policies and with-profits bonds.
 
The payout will come from shareholders’ funds.  The company is effectively buying out policyholders’ rights to any future claim on the surplus of the two with-profits funds - known as the ‘inherited estate,’ or orphan assets.
 

The inherited estate has  largely built up over many decades because with profit funds reserve more money than they need to enable the fund to smooth returns, but also due to some policyholders failing to claim when their policies mature.
 
The amount offered to individual policyholders will be outlined later in 2008, and if accepted will probably be handed over next summer.
 
Policyholder advocate, Claire Spottiswoode, an independent expert appointed to represent policyholder interests, said: “This deal is good in all respects. It also provides a fair return to shareholders.”

About 70 per cent of the inherited estate is being transferred to policyholders in total, either as bonuses or cash and almost all of the cash payments will be tax-free.
 
That said,  individual policyholders can choose to turn down the offer, and retain their right to future claims on the inherited estate.  But Aviva warned that it does not intend to make any further payouts in the next few years.

The Financial Services Authority (FSA) said that its preliminary assessment was that Aviva’s offer was fair.

In June, the Treasury Select Committee criticised the FSA for failing to protect with profit policyholders, saying that not enough was being done to stop insurers from managing these funds in the interests of shareholders, rather than policyholders.

 But at least Aviva has agreed to make a payout, unlike Prudential which disappointed thousands of its policyholders last month when it changed its mind at the last minute on a proposed distribution of  its inherited estate.

Defaqto investment principal, Fraser Donaldson, commented: “One of the conclusions drawn from Prudential’s decision not to share its surplus with policyholders in the form of a windfall is that this may be of benefit to policyholders in the long term, and underlined Prudential’s commitment to this market for the foreseeable future.

“Norwich Union’s decision to pay out a windfall, could be viewed as the first step in backing away from the with profits market. Whether or not policyholders will be better off in the long term for accepting the windfall, only time will tell. At least the NU policyholders advocate and the FSA feel this a fair offer.”

http://www.aviva.com/index.asp?PageID=55&Year=2008&NewsID=4249

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New mortgage protection product worth a look

It’s not often that I’m impressed with a new product launch, but LV= (formerly known as Liverpool Victoria) has recently launched a mortgage protection insurance  plan which doubles up as an income protection plan.

Crucially, it offers ‘own occupation’ cover to all but the riskiest of jobs, allows applications up to age 65 and only charges ‘guaranteed’ rates, which means that your premiums will not rise as you grow older.

It provides cover for accident, sickness and unemployment, with level mortgage payment protection and a choice of level or index-linked living expenses protection.

You can choose a deferred period of one, two, three or six months and waiver of premium automatically kicks in during a claim.

Another plus point is that the plan allows you to run the plan until you are able to resume work, until the end of your mortgage term or until you die, unlike most MPPI policies which terminate at age 55, 60 or 65.

LV= employs telephone underwriting which means that clients are interviewed over the phone by medically qualified staff - a process which has been found to lessen the risk of the insured failing to disclose relevant medical details and hence the chances of non-disclosure disputes.

Premiums reflect age, gender, smoker status and occupation and premiums for lower-risk occupations are especially competitive.

The product has a Defaqto 5 Star rating. Defaqto insurance principal, Mike Powell, says: “This product is flexible, simple and easy to understand, and can be tailored to the consumer’s needs. The introduction of a long term contract with guaranteed premiums for an MPPI product is a massive step in the right direction for the MPPI market”

For more on income protection, read our guide: http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For more on LV=s products visit: https://www.lvmlp.co.uk/

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IFA news round up

June saw a continuing lively debate on the implications of the FSA’s interim feedback report on the future of financial services distribution.

While IFAs see it as an opportunity to differentiate themselves as true advisers, the banks are fighting a fierce rearguard action to have the proposals overturned.

Independent analyst, Ned Cazalet, warned that the FSA could face “high legal hurdles”, if it tries to carry through its planned separation of sales and advice, saying that the regulator should have given more focus to issues such as churning and the sustainability of business models rather than multi-ties.

But Pump Court barrister, Peter Hamilton, disputed this, saying that the meaning of ‘adviser’ should boil down to for whom the intermediary is acting: “If an intermediary is an agent of a product provider, then anything said to investors can be no more than a recommendation.”

Actuarial firm, Towers Perrin, meanwhile, said the RDR had failed to recognise that tied or multi-tied advisers can in many cases deliver a better service than whole of market advisers.

AIFA warned that the banks are fighting a rearguard action to get the interim proposals of the RDR reversed, prompting the trade body to reconvene its RDR working party, consisting of executives from the principal networks and a number of IFA firms.

But the FSA is reported to be standing its ground against heavy lobbying by the British Bankers’ Association, with FSA officials understood to have rebuffed calls from the BBA for a rethink on a primary advice channel. The ABI and the BBA are currently conducting research into assisted purchase with a report due in August.

However, the Smaller Businesses Practitioner Panel fears that the RDR may force some small firms out of business and push up regulatory fees.

AIFA director general, Chris Cummings, urged advisers to grasp the opportunity handed to them by the RDR by rising to the challenge and raising their game. The RDR proposals would give IFAs the chance to take sole ownership of the ‘advice tag’ and push out the sales people who are currently masquerading as advisers.

Cummings also welcomed the interim feedback’s stipulation that QCA level 4 should be the minimum qualification for advisers but called for membership of a professional body to be voluntary so that firms can differentiate themselves.

FSA RDR associate, William Tolmie, told delegates on PIMS not to worry about the timescale to conform with the RDR because the final shape of the regulation was not decided and because “qualifications take time to acquire.” CII head of policy and public affairs, David Thompson called for a transition period of four to six years.

Elsewhere, personal accounts continued to attract differing views. Ned Cazalet dubbed the government-sponsored pensions “a mis-selling scandal in the making” because of the effect of means testing on poorer workers pension pots, an issue much publicised by Scottish Life’s Steve Bee and pensions economist, Ros Altmann.

But Clerical Medical managing director, John van Der Wielen, called for compulsion, rather than soft compulsion, while a growing band of industry bodies is calling for  auto-enrolment for GPPs to be allowed before 2012.

Personal Accounts Delivery Authority, chief executive Tim Jones, admitted at a meeting that it would not be able to check whether contributions to personal accounts were correct and Alan Whalley of the Actuarial Profession doubted whether the two year timetable to test the new scheme was achievable.

Meanwhile, the Court of Appeal rejected the county court judgement which said it is unfair for advisers to have to pay a FOS case fee where a complaint is not upheld. Dolly and Brian Pickering of IFA firm Heath Moor & Edgecomb (HME) are to take their case to the House of Lords.

HME also lost another Appeal Court case in which it had argued that the FOS should follow common law when adjudicating complaints.

Elsewhere, investment bond business fell by nearly 40 per cent in Q1 2008 compared with the previous quarter because of the changes to the capital gains tax regime.

The ABI extended until 2014 the moratorium on genetic test results, allowing consumers to buy substantial amounts of insurance without having to disclose adverse results of predictive genetic tests.

Norwich Union is to join Legal & General by introducing postcode pricing for annuities from September.

Clive Cowdery astonished the City by making a play for Bradford& Bingley, along with some its principal investors, but then withdrew his offer when B&B refused to open its books.

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