Watchdog calls for clampdown on loan insurance

The Competition Commission has called for radical changes in the way in which payment protection insurance (PPI) is sold following a 21-month investigation of the £4.4.bn market.

This latest investigation  follows an OFT report published earlier this year which said that banks were harming customer interests by subsidising cheap personal loans with expensive PPI policies.

PPI is insurance to pay off loans, credit cards and mortgages if you lose your income because of accident, sickness or unemployment.  But PPI is only a temporary insurance and only pays out for 1-2 years and has frequently been mis-sold to individuals who would never be eligible to make a claim.

Some providers have also made customers pay for this insurance as a single premium and charged interest on its throughout the term of the loan.

The Competition Commission is recommending that customers should not be sold PPI at the same time as they take out a loan, credit card or mortgage, but be given 14 days in which to shop around for a better deal.

The vast majority of the 13m PPI policies currently in force in the UK were sold to the customers at the same time as they took out a loan or some other form of credit.

The Competition Commission is also calling on providers to make their advertising clearer and to supply the Financial Services Authority with  information for the compilation of comparison tables so that customers can make informed decisions on their choice of provider.

PPI providers have been subjected to a barrage of criticism from watchdogs and consumers groups following a Competition Commission report earlier this year which found they were making ‘excess’ profits of £1.4bn, on sales of £4.4bn.

The Financial Ombudsman Service says PPI is the most complained about product and  receives around 100 complaints a day about alleged mis-selling.  The FSA recently fined Alliance & Leicester £7m because its staff had pressurised customers into buying PPI policies they did not want.

Defaqto insurance consultant, Brian Brown, said that people should shop around online for standalone PPI policies which can often work out cheaper, especially for personal loan insurance.

Institutions selling PPI independently of personal loans and credit cards are the Post Office and British Insurance.

Read all about PPI
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For to find a suitable policy for your needs visit:
http://www.fsa.gov.uk/tables/model/model_ppi.jsp?product=ppi&route=fasttrack&trail_position=2

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New crackdown on loan insurance sales

Financial institutions face a fresh crackdown on the sale of payment protection insurance, as the FSA announced that it was fining  Alliance & Leicester a record £7m for misselling PPI alongside personal loans.

It is the largest FSA fine for PPI misselling to date. The FSA said A&L’s failings were the “most serious” it has seen and that in telephone sales of PPI on unsecured loans, the bank had failed to give customers full details of the costs and had sought reasons to sell the product without properly considering the customer’s needs.

The FSA said A&L did not make it sufficiently clear that PPI was optional and that it had trained its telephone sales  staff to put pressure on customers if they queried the inclusion of PPI in their quotation or challenged advisers’ recommendations.

The fine comes as the FSA renewed its call for banks to reform their sales practices ahead of the increased ‘intervention’ it is planning. Earlier this year, the banks were accused of profiteering from PPI by amost £1.5bn a year on £5.5bn of sales and that profits had been used to subsidise cheap personal loans.

PPI pays out if you are unable to work due to accident, sickness or unemployment, but the cover only lasts for 1-2 years. Undisclosed previous medical conditions, unemployment andcertain types of employment can render these policies worthless, leading to a high rejection rate on claims.

PPI can be bought alonside personal loans, credit cards and mortgages.

Of particular concern to the FSA is the fact that customers were not always been told they would have to pay for the policy entirely upfront with a lump sum, on which interest is charged.

The FSA said that some institutions should consider stopping selling lump sum insurance policies on unsecured personal loans.

Defaqto insurance principal, Brian Brown, advised policyholders not to cancel existing policies as a kneejerk reaction: “At a time of economic downturn and rising unemployment, this is the very time to keep such policies going. You should only cancel a PPI policy if it is not appropriate to your needs or you would not be eligible to claim, so you should check the small print and with the insurer first, before doing anything.”

For more on Payment Protection Insurance:
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For more on long term income protection:
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

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Mis-selling of PPI continues apace

It’s a shocking fact, but payment protection insurance (PPI) continues to be mis-sold despite acres of bad publicity about this product in recent years.

PPI is a voluntary insurance which pays off credit cards, personal loans and mortgages if you are unable to work because of accident, sickness or unemployment. But it typically only covers you for one or two years and is normally only suitable for people who are employed.

The self employed, unemployed and contract workers are not usually eligible to make a claim but thousands of people have bought these policies without realising this.

In addition, a Which? survey recently found that 1.3m people had bought PPI in the mistaken belief that it was compulsory if they wanted to take out a personal loan, credit card or mortgage.

Which? estimates that £970m is being spent on PPI each year, much of it bought by default because some providers automatically include the cover in quotations.

In June this year, the Competition Commission calculated that customers were being overcharged because they are unable to shop around at the point of sale. It also found that PPI is so profitable (generating £1.5bn in excess profit) that it has been subsidising cheap personal loans.

Numerous retailers and banks, such as Land of Leather and HFC have been fined for mis-selling PPI, yet the bad publicity has not prevented people from continuing to buy inappropriate cover.

But Defaqto head of Insight, Brian Brown, warns policyholders not to cancel existing cover if you have appropriate cover in place. “Providing you definitely want the cover and have the right policy for your needs and circumstances, at a time of rising unemployment, now is just the time when you might have need of it.”

If you want long term insurance to protect your income if you are unable to work because of illness, you may wish to consider income payment protection insurance, which is more expensive but can provide cover up till retirement.

For more on income payment protection insurance read our guide

http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For more on payment protection insurance (PPI):

http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

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New mortgage protection product worth a look

It’s not often that I’m impressed with a new product launch, but LV= (formerly known as Liverpool Victoria) has recently launched a mortgage protection insurance  plan which doubles up as an income protection plan.

Crucially, it offers ‘own occupation’ cover to all but the riskiest of jobs, allows applications up to age 65 and only charges ‘guaranteed’ rates, which means that your premiums will not rise as you grow older.

It provides cover for accident, sickness and unemployment, with level mortgage payment protection and a choice of level or index-linked living expenses protection.

You can choose a deferred period of one, two, three or six months and waiver of premium automatically kicks in during a claim.

Another plus point is that the plan allows you to run the plan until you are able to resume work, until the end of your mortgage term or until you die, unlike most MPPI policies which terminate at age 55, 60 or 65.

LV= employs telephone underwriting which means that clients are interviewed over the phone by medically qualified staff - a process which has been found to lessen the risk of the insured failing to disclose relevant medical details and hence the chances of non-disclosure disputes.

Premiums reflect age, gender, smoker status and occupation and premiums for lower-risk occupations are especially competitive.

The product has a Defaqto 5 Star rating. Defaqto insurance principal, Mike Powell, says: “This product is flexible, simple and easy to understand, and can be tailored to the consumer’s needs. The introduction of a long term contract with guaranteed premiums for an MPPI product is a massive step in the right direction for the MPPI market”

For more on income protection, read our guide: http://www.defaqto.com/consumer/insurance/life/income-protection.aspx

For more on LV=s products visit: https://www.lvmlp.co.uk/

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Competition Commission slates overcharging on loan insurance

An investigation by the Competition Commission into the payment protection insurance market has found that customers are being overcharged by £1.4bn a year.

PPI is insurance against not being able to pay off loans and credit cards, if you fall ill or get made redundant.

As expected, the Commission found that there was a lack of competition in the market and that customers are being overcharged and often mis-sold to.

It suggests that companies might be banned from selling PPI policies to customers when they take out  loans and that it might cap prices until greater competition drives down the cost of the insurance.

Commission deputy chairman, Peter Davis, said that lack of competition had arisen because policies are sold alongside loans, credit cards and mortgages, at the point of sale, without the customer having the chance to shop around and that this had led to high prices.

Many customers also do not realise that the insurance is often bundled into the cost of the loan and many are unaware of policy exclusions regarding employment status and medical history which might preclude them from making a successful claim.

Competition Commission deputy chairman, Peter Davis,  said that PPI providers were not competing either on price or quality of the product. “Neither do they appear to do much direct advertising of PPI to win customers from each other,” he said.

Mr Davis said the Commission would have to do further work to decide on remedies to the lack of competition.  But given that the PPI market has been under investigation for over two years, consumer groups expressed dismay that the Commission required further time.

But the report does suggest that advertising and marketing material should be in a standard format so that policies are more transparent and easier to compare. Policies should also be renewed annually, with customers being given an annual statement showing the policy’s cost, allowing them to can shop around and cancel the policy, if necessary.

The Financial Ombudsman Service has seen an upsurge in PPI complaints over the last year,  80 per cent of which have been upheld in favour of the consumer.

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FSA continues crackdown on PPI mis-selling

The Financial Services Authority  has fined furniture retailer, Land of Leather, £210,000, as part of its ongoing investigation into the mis-selling of lucrative payment protection insurance policies to individuals who might be ineligible to make a claim.

The fine, the first to be issued to a high street retailer, was due to Land of Leather allowing sales staff to sell PPI without adequate training which led to cover being sold inappropriately for nine months until February 2007.

The mis-selling was discovered as a result of a random investigation and not due to complaints from customers. The FSA has issued a warning that other retailers should take heed of the fine and that they are subject to the same sales standards as firms whose principal business is financial services.

Land of Leather’s chief executive, Paul Briant, was also fined £14,000 for failing to properly oversee sales practices.

The FSA has visited hundreds of institutions in the last few years in its crackdown on PPI mis-selling which usually occurs because the customer is too old to claim or is unemployed, self employed or a temporary worker.

The typical claim rate for PPI is around 25 per cent. But of single premium PPI complaints made to the FSA, around 80 per cent are upheld in favour of the consumer, more than for any other form of insurance.

Land of Leather is to write to all customers who bought a policy on or after 1 November 2006 to clarify its policy terms and ask customers to reconsider whether their policy is suitable for them.

The FSA said that the 8,200 people who bought a PPI policy from Land of Leather and did not pay off the amount owing within 12 months would have paid an average of £380 for their policy and might have been mis-sold.

If you do not hear from Land of Leather, contact the Financial Ombudsman Service. Details of how to complain are on the webiste: www.financial-ombudsman.org.uk

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HFC case raises prospect of class actions in the UK

It looks as though class action litigation could become a reality in the UK in the foreseeable future.

Tens of thousands of consumers are to be encouraged to join a £350m lawsuit against an HSBC subsidiary over the mis-selling of payment protection insurance (PPI).

Law firm, Clyde & Co, is to bring a group claim against HFC bank after it was fined £1.1m by the Financial Services Authority for selling PPI policies without checking whether they were appropriate for the individuals concerned.

Before the case against HFC can move forward, lawyers will have to sign up a group of consumers who bought the insurance policies and who believe they were mis-sold to. The firm plans to use advertisements in The Sun, the Daily Mail and other newspapers to draw attention to the complaint over the next few weeks, a tactic commonly used in US class action lawsuits.

The PPI market has been the subject of intense regulatory scrutiny in the last few years, following accusations that it is expensive and frequently mis-sold to individuals who will never be eligible to make a claim because they are unemployed, self employed or temporary workers.

They are designed to protect an individual’s income in the event of loss of income due to accident, sickness or unemployment and are sold alongside credit cards, personal loans and mortgages.

But PPI is hugely lucrative to the providers who sell it, earning as much as £1,200 from a policy that costs only £20 to sell. The profits are believed to have been used to cross subsidise cheap personal loans, according to the Competition Commission, meaning that borrowers who did not take out PPI have benefited at the expense of those who did.

 HFC sold more than 163,000 PPI policies between January 2005 and May 2007, mostly to consumers with poor credit histories and limited access to financing. At an average cost of £2,000 per policy, Clyde & Co estimates that its claim could be worth as much as £350m.
 

The FSA fined HFC £1.1m in January for failing to maintain adequate systems and controls when selling PPI.  But while legislation outlawing price-fixing and anti-competitive practices specifically authorises consumer bodies to launch group claims in some circumstances, there is no equivalent statutory provision for FSA rulings.

Clyde & Co will have to establish that HFC is liable to consumers for breaching the FSA’s codes of  business conduct, which the firm concedes may be fresh legal territory. Whether the £1.1m penalty, the 12th largest meted out by the regulator, will be sufficient to shame HFC into compensating claimants in  a lawsuit remains to be seen.

But if successful, it will be interesting to see whether a flood of class actions from other groups of aggrieved consumers follows suit.

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Payment protection insurance subsidising unprofitable loans

A study by the Competition Commission has confirmed what we all knew already – that payment protection insurance (PPI) is fabulously lucrative for the banks and that without this income stream, theire personal loan business would be largely unprofitable.

According the Commission’s report published yesterday, the banks are raking in £2.2bn and £2.6bn a year from PPI, but in 2006, even with PPI sales included, their personal loan business was only marginally profit making.

This was due to the large number of new entrants to the market – a trend which served to drive down the APRs charged on personal loans, thereby increasing banks’ dependence on PPI to make a profit.

Typical commission rates were 50-80 per cent for PPI sold alongside personal loans and credit cards, and 40-65 per cent when tied in with mortgages, with the banks typically taking 90 per cent of these commissions.

While everyone wants to see banks offering competitively priced personal loans, if this is being paid for by a hidden cross subsidy, in the form of PPI, this is unhealthy and unfair on the customers who are paying for it.

Given that a large percentage of PPI customers have little understanding of the product, and a large percentage of policies have been mis-sold to individuals who will never be able to make a claim (because they are unemployed, self employed or contract workers), this is all the more inequitable.

While PPI can be useful for some people, most customers would be better off buying a policy from a stand alone insurer like the Post Office, which charges just £4.50 per £100 of cover, compared to the typical £8.50-£9 per £100 of cover charged by most of the high street providers.

Regrettably, too many banks continue to sell PPI tied in with loans, credit cards and mortgages, by automatically including it in quotations. The sooner this pernicious practice is outlawed the better. For more on this scandal and how to claim compensation for a mis-sold policy.

visit: http://www.mortgageguideuk.co.uk/blog/mortgages/payment-protection-insurance-for-loans/

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