The Competition Commission has called for radical changes in the way in which payment protection insurance (PPI) is sold following a 21-month investigation of the £4.4.bn market.
This latest investigation follows an OFT report published earlier this year which said that banks were harming customer interests by subsidising cheap personal loans with expensive PPI policies.
PPI is insurance to pay off loans, credit cards and mortgages if you lose your income because of accident, sickness or unemployment. But PPI is only a temporary insurance and only pays out for 1-2 years and has frequently been mis-sold to individuals who would never be eligible to make a claim.
Some providers have also made customers pay for this insurance as a single premium and charged interest on its throughout the term of the loan.
The Competition Commission is recommending that customers should not be sold PPI at the same time as they take out a loan, credit card or mortgage, but be given 14 days in which to shop around for a better deal.
The vast majority of the 13m PPI policies currently in force in the UK were sold to the customers at the same time as they took out a loan or some other form of credit.
The Competition Commission is also calling on providers to make their advertising clearer and to supply the Financial Services Authority with information for the compilation of comparison tables so that customers can make informed decisions on their choice of provider.
PPI providers have been subjected to a barrage of criticism from watchdogs and consumers groups following a Competition Commission report earlier this year which found they were making ‘excess’ profits of £1.4bn, on sales of £4.4bn.
The Financial Ombudsman Service says PPI is the most complained about product and receives around 100 complaints a day about alleged mis-selling. The FSA recently fined Alliance & Leicester £7m because its staff had pressurised customers into buying PPI policies they did not want.
Defaqto insurance consultant, Brian Brown, said that people should shop around online for standalone PPI policies which can often work out cheaper, especially for personal loan insurance.
Institutions selling PPI independently of personal loans and credit cards are the Post Office and British Insurance.
Read all about PPI
http://www.defaqto.com/consumer/insurance/life/income-protection.aspx
For to find a suitable policy for your needs visit:
http://www.fsa.gov.uk/tables/model/model_ppi.jsp?product=ppi&route=fasttrack&trail_position=2




